Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region\'s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.Careem Pay\'s vision is to become the leading digital financial services platform of the region serving consumers, captains and merchants. Its purpose is to empower people to lead better lives by simplifying their payment experiences and access to financial services.As an early-stage start-up within Careem, we are building a team of energized, start-up-minded colleagues who are super excited about the massive fintech opportunity in the region.About the roleWe are seeking a highly motivated and detail-oriented Product Ops Manager to join our Careem Pay team. The Product Operations Manager will play a crucial role in optimizing our product and striving to make every customer experience as streamlined as it can be.What you\'ll do

• Product excellence: Identify root causes and solve product issues to drive product excellence, establish internal best practices, and work with our partners to streamline processes on an ongoing basis.
• Data Analysis: Collect, organize, and analyze both quantitative and qualitative product data. Leverage insights from product usage data, Net Promoter Score (NPS), product stickiness, customer feedback, feature requests, and support tickets to inform product decisions.
• Experimentation: Manage the entire product experimentation process by tracking, sequencing, and implementing experiments. Develop and refine processes to drive efficiency and eliminate friction.
• Strategy Development: Foster cross-departmental collaboration around the product. Use product insights to identify areas for improvement and inform strategic business decisions.
• Process Optimization: Streamline operational tasks and improve communication and efficiency within the product team, allowing product managers to focus on product development and customer satisfaction.
• Feedback Loops: Accelerate feedback loops between the product, engineering, and customer success teams to enhance feature adoption and overall product performance.

What you\'ll need

• Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Excel, Tableau).
• Be highly detail oriented and customer obsessive, striving to make every customer experience as streamlined as it can be.
• Experience with product management and experimentation tools (e.g., Jira, A/B testing platforms).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proven track record in managing complex projects and driving process improvements.
• Familiarity with agile methodologies and product development lifecycle.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.

What we\'ll provide youWe offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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