** ** The Expert Advice is a dynamic and reputable immigration consulting firm dedicated to providing comprehensive immigration services to individuals, families, and businesses. We are currently seeking a highly motivated and experienced Customer Service Representative cum Processing Officer (preferably Malayalam and Hindi speaker only) to join our team. The successful candidate will play a pivotal role in assisting clients with various immigration processes, ensuring compliance with regulations, and providing expert advice to facilitate successful immigration outcomes. Please read the instructions carefully before submitting your application. Job Responsibilities: 1. Processing Responsibilities: - Minimum 1-2 years of experience in immigration processes in Australia and Canada, focusing on the Australian Investor Program (AIP), Provincial Nominee Program (PNP) in Canada, and the Express Entry program in Canada. - Females only ( Malyalam Speaker ) - Thoroughly review immigration applications to ensure completeness, accuracy, and compliance with relevant immigration regulations for relevant countries. - Verify and authenticate supporting documents submitted with applications, ensuring they meet the specified requirements. - Responsible for filing and processing of PR and work permit applications. - Provide guidance to clients on documentation, timelines, and procedural requirements. - Maintain regular communication with clients, keeping them informed about the status of their applications. - In-depth knowledge of visa and permanent residency application procedures and requirements. - Ability to work independently and collaboratively in a fast-paced environment. 2. Customer Service Responsibilities: - Serve as a primary point of contact for clients, handling incoming calls and making calls to provide regular updates. - Females only ( Malyalam Speaker ). - Address client queries and concerns promptly, providing professional and accurate information with excellent customer service skills. - Manage client retention and recovery efforts to ensure high levels of client satisfaction. - Handle customer service escalations and manage recovery processes to resolve issues effectively. - Maintain excellent customer service and communication skills to ensure a positive client experience. - Collaborate with the team to improve client handling procedures and enhance service quality. Qualifications: - Bachelor\'s degree in a relevant field. - Job Types: Full-time, Permanent - Salary: AED2,50000 - AED3,500.00 per month. *Experience: - Immigration processes in Australia and Canada, focusing on the Australian Investor Program (AIP), Provincial Nominee Program (PNP) in Canada, and the Express Entry program in Canada, with a target processing time of one year. - Immigration case processing: 1 year (Preferred) - Females only - Customer service and client handling, including escalation and recovery processes. * Language: - Malayalam (Preferred) - Hindi (Preferred) - Females only ( Malyalam Speaker ) Job Type: Full-time Pay: From AED2,500.00 per month Application Deadline: 28/05/2024