Job Description

Process Improvement Senior Specialist JOB

Date: 18 Feb 2025 Company: Department of Culture and Tourism JOB DESCRIPTION JOB DETAILS Job Title : Senior Specialist, Process Improvement Job Code : [Job Code] Sector : Strategic Affairs Department : Business Excellence & Continuity Section : Quality & Process Improvement Reports To (Job Title) : Process Improvement Unit Head Number of Staff Supervised : Direct Reports (approx.), Total Reports (approx.) JOB PURPOSE To implement and manage the process improvement function of DCT in line with established framework and objectives. The Senior Specialist role will review processes and contribute to complete process improvement projects in line with defined time and targets. The role will also conduct process audits to assess the impact of processes on business. ACCOUNTABILITIES Key Accountabilities Business Process Improvement Participate in reviewing processes across the DCT that are appropriately drawn and mapped on flow charts, workflows covering major activities across the DCT sectors in line with desired quality standards. Identify the need for change by conducting a process audit on current issues or potential risks for DCT. Prioritize areas for business improvement and review how each process impacts the organization, resources, and stakeholders (employees, customers, students, partners, suppliers, etc.). Report and coordinate with the Senior Management to clearly present the necessity for change & recommendations and how it impacts the DCT to gain intensive upper-management support. Carry out and complete process improvement projects within a specified time frame while achieving a cost reduction goal. Co-ordinate the performance improvement vision and deployment planning as defined by the Senior Management/Executive Team. Achieve buy-in from all decision makers for the successful application of performance excellence/performance improvement. Create team processes for optimizing results. Work with Finance and other members of the organization in assessing, tracking, and reporting the financial benefit of a Performance Improvement project. Prepare and submit monthly project scorecard reports for management review and decision making. Coordinate communication activities and market the process and results by publicizing goals, plans, progress, and results. Policies, Processes and Procedures Follow all section policies, processes, procedures, and instructions so that work is carried out in a controlled and consistent manner. Collaborate with internal and external stakeholders on matters related to the process improvement area in order to facilitate the flow of information and build awareness in those areas. Day-to-Day Operations Follow the day-to-day operations set by the Line Manager in the unit to ensure continuity of work and the delivery of effective and high-quality outputs. Report regularly to the Line Manager on their operational activities, challenges, hurdles, and methods of resolution or mitigation as required to keep the Line Manager informed and updated about their activities. EHS (Environment, Health and Safety) Comply with all relevant EHS guidelines, policies, and procedures by reporting incidents and hazards in a timely manner, and reduce consumption of natural resources to support in protecting the environment and ensure a healthy and safe work environment. Change Management Support the creation of a culture susceptible to change management through a 'hands-on' and 'can-do' approach to DCT's new business opportunities, participating in the development of new initiatives, meeting planned targets, and demonstrating preferred high-performance behaviours. COMMUNICATION & WORKING RELATIONSHIPS Internal External Strategic Affairs Sector All Other DCT Relevant Sectors / Departments General Secretariat of the Executive Council (GSEC) Accreditation Firm and Consultants. QUALIFICATIONS, EXPERIENCE, COMPETENCIES Qualification (e.g. Academic Qualification, Certifications, Licenses) Bachelor's or Master's degree in Business Administration, Finance, Economics, Public Policy or equivalent. Experience At least 3 to 5 years of experience in business process, quality management, and/or operational excellence role. Preferably, someone with experience in assessing processes/systems impact on the business, and the ability to identify process improvement opportunities. #J-18808-Ljbffr