Job Description

Line of Service

Internal Firm Services
Industry/Sector

Not Applicable
Specialism

HR Function
Management Level

Manager
& Summary

We are seeking a detail-oriented and solutions-driven Process Excellence Specialist to review, streamline, and enhance internal processes within our HC department. This role focuses on evaluating current workflows, mapping processes, identifying gaps, and designing solutions to improve efficiency. A key objective is to transfer a significant portion of administrative tasks to our Shared Services Center (SSC), allowing HC teams to concentrate on strategic, high-value work.
Key Responsibilities:

• Conduct Process Review & Mapping: Analyze current HC processes, map workflows, and identify inefficiencies.
• Document & Standardize Procedures: Create detailed process maps, SOPs, and work instructions for HC functions.
• Identify Gaps & Design Solutions: Prioritize improvement areas, propose solutions, and develop implementation plans.
• Transition Admin Work to SSC: Lead efforts to shift transactional tasks to SSC, ensuring quality and accountability.
• Engage Stakeholders & Support Change: Facilitate change management, engage HC and SSC teams, and report on progress to leadership.

Education •(if blank, degree and/or field of study not specified)•

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications •(if blank, certifications not specified)•

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Alteryx (Automation Platform), Analytical Thinking, Coaching and Feedback, Communication, Creativity, Data Analytics, Data Cleaning, Data-Driven Decision Making (DIDM), Data Entry, Data Integration, Data Migration, Data Quality, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Human Resources (HR) Consulting, Human Resources (HR) Metrics, Human Resources (HR) Project Management, Human Resources (HR) Report, Human Resources (HR) Technology Solution Architecture, Human Resources Information System (HRIS) {+ 23 more}
Desired Languages •(If blank, desired languages not specified)•

Travel Requirements

0%
Available for Work Visa Sponsorship?

Yes
Government Clearance Required?

Yes