Privilege Customer Relationship OfficerEmbark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the Business Area:-The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shariah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.In this role, your key responsibilities include

• Develop and manage Privilege customers to meet their needs through monitoring and deepening their portfolios through cross sell, up sell and retention in line with the required standards and desired objectives of the Bank
• In collaboration with the unit head, identify financial targets for a specified time period, and once defined develop and manage Privilege customers relationships in order to deliver on these targets.
• Perform care and due diligence in day-to-day conduct to protect the Bank from financial and non-financial loss in line with the required standards
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stakeholders
• Manage self in line with the Banks people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance .
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Banks required levels of service in all internal and external customer interactions

SkillsThe ideal candidate should have the following experience

• At least 4 years of experience in a similar role in a financial institution
• Bachelors Degree
• Basic knowledge of Word and Excel
• Excellent interpersonal skills
• Multi-tasking
• Time management skills
• Knowledge of global financial markets and trends

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 12,500 - AED 18,500per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

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