Overall purpose of role

• Support the Head of Private Banking in acquiring, servicing and retaining clients and in the creation of enduring, deep and trusted relationships with our clients

• Provides exceptional service to the Bankers clients and be a main point of contact for all day-to-day matters across products and services

• Complete the tasks related to all aspects of administration

• Support the team / business in the delivery of its targets and goals

Key Accountabilities Client servicing 60-70%

• Acts as the key point of contact for a portfolio of clients dealing with day-to-day administration across the range of services and products which includes payments processing, credit cases submissions, client on-boarding and client data maintenance.

• Responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations and various departments to ensure delivery, resolve issues and reduce/remove errors.

• Maintains the system record of client requests, situation, events, and reports

• Performs daily operations and transactions on clients\' accounts.

• Complies with all corporate policies, front office procedures, regulatory and internal/external audit requirements and managing risk and control

• Assists Private Bankers in ensuring adherence to regulatory and Wealth requirements

• Keeps Private Bankers completely informed of interactions with clients and share any insights gained through client servicing, routing clients to bankers when conversation moves toward giving advice or when a sales opportunity is identified

• Assists the Private Bankers in administration and management of client relationships including attending meetings (to observe/take notes), preparation of CRM notes, drafting of letters and other documentation, annual client reviews all overseen and signed-off by the Private Banker.

Sales support 30-40%

• Supports Private Bankers to develop sales pitches and identify target clients for particular products

• Supports the Private Banker in managing their client portfolio through analysing client book to for example: identify and re-home low value / low potential clients, identify clients with substantial cash balances, recognise specific client needs and the opportunity they present

• Organises and supports Bankers preparations for client success, for example, preparing a full client brief in advance of a meeting; researching a prospect; preparing relevant documentation etc

• Attends client meetings and events to establish strong and enduring working relationships

• Maintains an up to date working knowledge of the markets, economic position, BW research view and product set and is able to provide a view of these to the Private Banker

Performance measures \xc3\x98 Client satisfaction / feedback \xc3\x98 Banker/team/PBE Manager satisfaction (e.g. responsiveness and positive attitude) \xc3\x98 Attendance at regular forums \xc3\x98 Adherence to procedures and risk and control framework (judged via directly attributable complaints, risk events or sundry losses, overdue annual reviews / credit reviews / quality of case file preparation) \xc3\x98 Demonstration of Barclays values (Respect, Integrity, Service, Excellence, Stewardship) Role requirements Professional / technical experience \xc3\x98 Previous experience in a client facing role \xc3\x98 Good knowledge of banking and operational procedures, plus lending and understanding of collateral requirements, understanding of markets and regulatory awareness Role holder does not provide advice but can give factual information in client communications/interactions Where role holder prepares client letters and similar advisory documentation for a Private Banker, the Private Banker will always review and sign the documentation and take accountability. Strong PC skills (Word, Excel, Power point) Preferred \xc3\x98 Good understanding of the Banks products and services of the Barclays Group \xc3\x98 Good investment, fiduciary and banking product knowledge \xc3\x98 Degree qualification
Personal attributes \xc3\x98 Excellent customer service skills & sensitivity to the needs and profile of high net worth clients \xc3\x98 Positive and self motivated \xc3\x98 Excellent ability to plan and organise work and set priorities, and to multi-task \xc3\x98 Good interpersonal skills and adopts a team focus \xc3\x98 Good influencing and negotiating skills \xc3\x98 The ability to make clear presentation of information both written and orally \xc3\x98 Effective listening and communication skills \xc3\x98 Ability to work under pressure with a heavy workload

• The ability to solve problems using a rational approach with a strong ownership of problems

\xc3\x98 Team Player \xc3\x98 Possesses integrity \xc3\x98 Possesses a technical and commercial approach to tasks. \xc3\x98 Possesses the initiative to think things through and the prudence to refer \xc3\x98 Interest in financial markets Fast learner, with experience of becoming familiar with new IT systems quickly and accurately