Job Description

The Senior Precertification Officer is responsible for obtaining prior authorizations for all procedural orders by successfully completing the authorization process with all commercial payers with high efficiency and within the agreed turnaround time to maintain the team KPIs.


Key responsibilities/What you do:
• Assesses approval of medical approvals as well as policy use.
• Check particular treatment plan is necessary for the patient.
• Inputs verbal and written claims approvals regularly.
• Decide approvals as per policy conditions.
• Assess high-cost claims and provide decisions on high-cost and complicated cases.
• Provide clear feedback on queries from call Centre team.
• Provides clients an understanding of any declined medical claims.
• Coordinates workflow & meet deadlines.
• Evaluate claims concerning eligibility.
• Meet daily Precertification productivity target according to claims type/tenure
• Adjudicate Outpatient Precertification on first-in-first-out basis.
• Maintain Productivity TAT of 85% in 10 minutes and 98% within 1st hour and immediate emergency/ VIP
• Adherences 100% to Schedule and Punctuality.
• Decision-Making Responsibility
• Evaluate the High cost claims with efficacy and quantity to meet the daily target for the team, giving the approval for the medical condition according to the guidelines and within the policy term and condition, taking into consideration the market practice, with high liability for the invalid rejection and the customer satisfaction
• Assist the new juniors for the training and provide the feedback
• Maintain the updated guidelines for the workflow




Key requirements/What you bring:
• Bachelors of Pharmacy,
• 4+ years Medical Practical Experience (reputable insurance provider, broker or a TPA experience a plus).
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.




Key benefits/What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Job Level: Professional
Location: Dubai, AE
Area of Expertise: Customer Services & Claims
Unit: Allianz Partners
Employing Entity: NEXTCARE Claims Management LLC
Job Type: Full-Time
Remote Job: Hybrid working
Employment Type: Permanent
ID: 50791
Position Cluster: Non-Executive