Job Requisition ID: 159482Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the roleThe Solutions Consultant works with the Sales Team on developing identified business opportunities & to strategize solution CX offering for different customer segments. The Solutions Consultant works in a consultative role to understand customer needs (functional & technical) and maps them to Genesys software, services, and consulting offerings. You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders including C-level decision-makers. This role is imperative to the success of sales opportunities.What you will do?Solutioning and Pre-Sales

• Technical and architectural leadership in proposing, creating and improving solution design.
• Provide product knowledgTee to support and sales team.
• Prepare technical proposal as per customer RFP, RFI
• Understand Solution pricing and BID, Tender needs and catering the proposal to meet requirements
• Lead Reports Requirements Gathering, Customizations, Development and Implementation workshop with customer.
• Continuously upgrade the skills by self-learning and on job training.
• Assisting in the collection and documentation of user's requirements, development of user stories, and estimates.
• Document scope of work document, use-case, call flow, UML diagrams etc.
• Work with different technologies and platforms as per the project requirement
• Work with project management team to provide inputs for Project Management Plan

Customer Demos

• Effective communication, conducting customer meetings, agent / supervisor trainings, pre-sales demos etc.
• In depth knowledge and hands-on in preparing customer specific demos.
• Deep dive into technical details, understand customer business and technical requirements and propose solution that is well aligned

Operational Walk-throughs / Discoveries: leading discovery sessions to walk through an organization's current methods of operation and provide recommendations on improvement opportunities. This may include sessions inside the customer interaction department to observe the customer experience as well as sessions with team leaders, operational staff, and management.The typical output from the above will be:

• Walk our clients through Genesys solutions via demos, workshops, and presentations to outline how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.
• Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to professional services.
• Example customer journeys before and after.
• Present ideas 'recommendations on how the customer should embark on improving customer Journeys.
• High-level business benefit model and ball-park costs for delivery of identified solutions.
• Customer Vision Sessions: Sessions to work through existing Customer Journeys and to define where Genesys solutions can be implemented or enhanced in order to deliver an improved customer experience.

Required Skills to be successful

• Leadership, Management and can do attitude
• Team player and flexibility
• Results oriented
• Excellent interpersonal and communication (written and oral) skills.
• Excellent Time Management skills
• Commercial acumen
• Change management ability
• Risk management and mitigation
• Communication & influencing at all levels - internal and external

What qualifies you for the roleEducation:

• Graduate engineer in IT / Computer science
• Genesys Certification/Trainings (Cloud or Engage)
• up to 5 years of relevant professional experience, including the following:
• Technical domain knowledge & expertise in enterprise call Contact Centre technologies, Conversational Artificial Intelligence Bot, survey, quality management, recording, workforce management, IVR, PCI-compliance.
• Experience working in some of the following areas, VOIP, SIP, Messaging, Carrier Infrastructure, networking, and security.
• Familiarity with cloud platforms (Amazon Web Services, Microsoft Azure) and cloud application architecture (Microservices, Kubernetes & Docker).
• Proven experience in defining the return on investment in any given proposal.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

Al-Futtaim