Key responsibilities:

Develop and implement strategic plans for multiple consumer-focused portals to ensure alignment with business objectives and audience needs. Understand the support needs of a Sales and Marketing organization Success in working effectively across organizational silos to achieve tangible business results Experience driving change in a customer-facing business area / the customer experience Superior communication (both written and verbal) and organizational skills Thrives in a fast-paced, unstructured environment with changing priorities Oversee the day-to-day operations of the portals, including content creation, publishing schedules, and performance tracking. Collaborate with cross-functional teams, including content creators, designers, developers, and marketing professionals, to drive portal development and optimization efforts. Manage portal budgets, resource allocation, and vendor relationships to ensure efficient and cost-effective operations. Monitor key performance metrics, analyze data insights, and make data-driven decisions to improve portal performance and user engagement. Stay informed about industry trends, emerging technologies, and best practices in digital content management to drive innovation and continuous improvement. Act as the primary point of contact for internal stakeholders, external partners, and portal users, addressing inquiries, resolving issues, and managing feedback effectively.