Led by Rodolphe Saad\xc3\xa9, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Groups shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.THE ROLE:
Manage Hub Operations for CMA CGM Group Fleet covering - Cargo and Service Operations of the CMA CGM Group Fleet calls in UAE Ports.Provide direction to the Operations team to ensure workloads and resources are appropriately distributed to perform the required tasks.Collaborate extremely well with all Domains to ensure work processes are followed to avoid service failures.Oversee the Cluster Operations and provide support and guidance to Daughter Agencies.Manage the department, in the absence of the Operations Manager (Ports & Terminals).RESPONSIBILITIES:
Maintain Good knowledge and Visibility of the functions of the Ports and Terminals within the Cluster on a day to day basis.
Ensure team full awarness on Group ethics & compliance and complete all mandatory traning
Maintain and actively engage in Communication with all Ports / Terminals, Authorities and build rapport to benefit day to day Operations of the Group fleet/assets.
Foresee Group fleet arrivals - Plan ahead to alert exceptions. IE: Closures/Berth Congestions/Operational Constraints and activate early warning system.
Pre alert and periodically maintain communications with all Group fleet on Local Port regulations to avoid delays to commercial operations.
Manage day-to-day matters with Principals, other port agents, Regional Office (DRO), Terminal Planning for priority based issues requiring intervention at managerial level while overseeing OPS team.
Ensure Cluster Ops manager, DRO amd HO Line Ops Managers are well informed on berthing and Operations plans.
Monitor and follow-up calls, berthing line-up, resources allocation and deployment
Challenge and escalate when terminals are not performing to ensure that group interest are fully protected at all time.
Monitor Port operations and Husbandry Agents on a pre-emptive / pro-active basis whilst Group vessels are in port / Intervene if any escalation required on any scenarios during operations.
Follow-up on Partner / VSA vessels positions and keep the network updated
Guide Operations Officers / Service Coordinators on any issues, queries encountered by them in their day-to-day activities and ensure work allocation appropriately managed amongst available resources with planned leave cover and unforeseen contingencies.
Maintain data and perform analysis on terminal vessel ops performance. Address dertrimental ops factors with Terminals for remedial actions/avoidance.
Address or Dispute costs not required to be absorbed.
Address fleet issues with DRO/HO, find solutions to recurring issues to improve or maintain terminal performance.
Follow-up / Monitor Agility savings initiatives, and actively propose new initiatives for OPEX optimization
Tactical management of day-to-day fleet cargo and technical requirements, make tactical changes/recommendations in consultation with HO/DRO Teams in charge given the many exceptional situations may arise.Effectively deputize OPS manager in order him to concentrate on more critical and important issues on hand.
Ensure Agency KPI are fully aligned, weekly, Monthly KPI review, Gap analysis.
Close coordination with HO OPS unifications team, adopt new Group tools, procresses and ensure team is fully trained with coorperates tools.
Ensure that Special Events are appropriately and timely reported to Management and closely follow up to ensure no or minimum impact on Group activities.
Assist Senior Management & Principals with projects as and when required.QUALIFICATIONS AND PROFILE:
Must have:
Knowledge of the legal and / or regulatory frame Local Port/Terminal Procedures / Rules and Regulations is required to manage within Compliance.
At least 5 years of Industry experience in similar capacity and should have knowledge of the end to end process of Hub/Operations Management.
Stock / Allocation management : Equipment Control and Asset Management basic knowledge.
Financial and economic knowledge : Familiar with Tariffs and Contracts
Equipment flow management : Equipment Control and Asset Management basic knowledge.
English : Fluent in Speaking and Writing in English
Software / IT Applications - Planning/ Scheduling - STOWMAN/ MACS3/ LISA/LARA , Good Power Point and XL knowledge
Leadership and Team Management SkillsNice to have:
Graduate (3 years regular course ) Any bachelor degree or Equivalent University DegreeCome along on CMA CGMs adventure !This job has been sourced from an external job board.
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