YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Groupxe2x80x99s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the worldxe2x80x99s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.YNAP Middle East is now seeking an exceptionally talented Emirati Personal Shopping Intern to join the Personal Shopping MR PORTER team.Some of the essentials for you to know are:Location: Dubai OfficeDepartment Size: 7Reporting into: Head of ME Commercial PerformanceBesides a competitive salary, we can offer you:xc2xb7 Flexible working (Work in Office 3 days/week - WFH 2 days/week)xc2xb7 A chance to be part of a fun and caring team that support each otherHere is a breakdown of what youxe2x80x99ll be doing:Provide a full customer servicexc2xb7 Resolve all daily order issues, returns, stock discrepancies etcxc2xb7 Liaise with all relevant departments to resolve issues promptly and follow up until completionSupport the Personal Shopper to close salesxc2xb7 Help with creating dedicated edits for our customers with product images, product details, and pricingxc2xb7 Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone callxc2xb7 Create customer profiles for the team in order to offer the right productxc2xb7 Ad-hoc stock search and check stock levels of key productsHelp the Personal Shopper with stock requests for customersxe2x80x99 appointmentsxc2xb7 Organise and check stock for consignment deliveries to key customersxc2xb7 Assist with events set up, participation and take downxc2xb7 Process orders, pre-orders and reservations of product when neededxc2xb7 Look after a Personal Shopperxe2x80x99s customers when on holiday/absentxc2xb7 Customers list admin maintenancexc2xb7 Enrol new customers through acquisition projects as requiredThe type of person we are looking for:xc2xb7 UAE National with Family Book.xc2xb7 A flexible, positive and a keen team playerxc2xb7 Strong interest in Fashionxc2xb7 Bilingual skills in English and Arabic (highly desirable)xc2xb7 Passion for delivering exceptional customer service with regular glowing customer feedbackxc2xb7 Organised and Proactivexc2xb7 The aptitude to go above and beyond at all times, for both internal and external customersxc2xb7 Excellent Microsoft Office skills in Excel and PowerPointxc2xb7 Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issuesxc2xb7 Ability to multitask and work under pressure with tight deadlinesFrom the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.Experience Level: InternWorkplace Type: Hybrid

Yoox Net-a-Porter Group