Job Description

Permanent - Operations Director
At a glance


Job Category


Supply Chain and Purchasing - Generalist
Years of Experience


Minimum 6 years
Contract Type


Unlimited contract
Job Schedule


Full time
Locations


Dubai Head Office
Legal Employer


HERMES MIDDLE EAST
Posting Date


12/19/2024, 01:19 AM
Details of the job


Key Responsibilities
• Set and maintain standards for operational excellence
• Lead, coach, mentor and manage the operations teams to ensure goals are achieved
• Provide leadership and vision to all functions within the operations department
• Identify and proactively manage any poor performance issue using appropriate company policy
• Develop and manage short and long-term strategic goals for the Operations Department in coordination with the teams managers
• Communicate strategic goals and achievements to relevant internal stakeholders




Supply Chain / Logistics
• Define a retail supply chain strategy for the region in collaboration with the Managing Director and the Operations HQ team
• Be proactive in anticipating future challenges and suggest transformation plans accordingly
• Ensure a smooth inbound/outbound flow from the regional distribution center
• Supervise and ensure a smooth relation with our third-party logistics and monitor their performance
• Ensure that the replenishment flows are adequate with our retail sales and the stock levels in our stores
• Provide a strong and reliable support upstream for our stores
• Supervise special inbounds and operations for events
• Streamline processes across the region to ensure seamless service
• Provide monthly reports of the distribution center activities


Facilities and Store Planning
• Ensure that the stores' assets are fully functional and maintained regularly
• Organize, manage and control the reactive maintenance of the stores
• Ensure and supervise the preventive maintenance plan implementation
• Monitor maintenance contracts performance
• Provide overall management direction for the stores' projects, realizations, renovations and reinstatements
• Monitor and ensure that the work performed by field staff and construction firms are in compliance with design specifications and with the local policies and regulations
• Ensure fluid communication with all stakeholders including Top Management
• Strengthen the collaboration with Hermes Paris and HMESA
• Ensure proactiveness in minor works suggestions in all the stores
• Provide monthly reports of all the facilities activities


Retail Operations
• Define a retail operations vision across all locations, while onboarding all stakeholders
• Ensure the improvement of the operational standards for the stores
• Visit all stores regularly and ensure that they maintain operations standard and follow the policies, procedures and processes in place
• Supervise and organize the implementation and training of new processes and tools in the stores in compliance with the group strategy
• Implement KPIs in line with Hermes Paris to monitor the stores' back-office activities
• Ensure that the back-office teams in the stores are in control of their stock and support them proposing ways to better manage the operations
• Provide monthly reports of the stores' back-office activities


Asset Protection
• Identify, recommend, and implement systems to minimize loss of merchandise
• Ensure coaching and training of the stores' teams on loss prevention procedures and processes
• Organize store audits and self-assessment reviews
• Ensure ongoing CCTV footage review and analysis of high risks
• Monitor the stores' reports on stock activity and supervise investigations of loss merchandise
• Streamline processes across the region
• Schedule and supervise cycle count and financial inventories for each location
• Provide monthly stock reports for each location




PROFILE:
• Strong experience in Store Operations
• Strong experience in Supply chain, preferably from a retail background
• Solid managerial experience
• Strong communication skills (ability to embark)
• Large-scale project management skills / team-player, ability to coordinate various stakeholders
• Retail and service-oriented
• Rigorous, structured, organized and reliable