Job Description

Company Description

Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by. Choose Oaks Ibn Battuta Gate for your city stay in Dubai.


For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.



We seek a dynamic and experienced People and Culture Officer to join our team in Dubai. You will act as a liaison between employees and management, ensuring seamless HR processes and employee satisfaction.

The Key Responsibilities are:

HR Operations

• Maintain and update employee records in compliance with company policies and UAE labor laws.
• Prepare and process employment documents such as contracts, letters, employment certificates, and visas.
• Assist in payroll processing and ensure accuracy in employee attendance and leave records.

Policy & Compliance

• Assist in drafting and updating HR policies and procedures.
• Stay updated on UAE labor laws and regulations, implementing necessary updates to HR practices.
• Promote diversity, equity, and inclusion in the workplace.
• Ensure adherence to the hotel's HR policies and procedures.
• Promote diversity, equity, and inclusion in all aspects of HR functions.

Employee Engagement

• Organize employee engagement activities, such as team-building events, recognition programs, and wellness initiatives.
• Conduct employee satisfaction surveys and assist in implementing improvement strategies.

Employee Relations and Performance Management

• Support the implementation of performance appraisal systems.
• Assist managers in setting KPIs and conducting performance reviews.
• Identify underperformance issues and work with teams to establish improvement plans.

Recruitment and Onboarding

• Coordinate the recruitment process, including posting job vacancies, screening candidates, conducting interviews, and preparing offer letters.
• Manage employee onboarding, ensuring new hires are properly oriented to the hotel's policies, culture, and operations.

Employee Relations

• Act as a point of contact for employee concerns and grievances, providing guidance and resolving issues professionally.
• Foster a positive work environment by promoting open communication, diversity, and inclusion.

Performance Management

• Support the performance appraisal process by providing tools and guidance to managers and employees.
• Monitor and assist in addressing performance-related issues through coaching and development plans.

Training and Development

• Identify training needs and organize programs to enhance employee skills and knowledge.
• Collaborate with department heads to develop and implement career development plans for team members.

Policy Implementation and Compliance

• Ensure adherence to hotel policies, labor laws, and industry regulations.
• Update and communicate HR policies and procedures to staff as needed.

Payroll and Benefits Administration

• Assist in managing payroll processes, ensuring accurate records of attendance, leaves, and employee benefits.
• Administer employee benefits programs, such as health insurance, vacation policies, and wellness initiatives.

Employee Engagement

• Plan and organize employee engagement activities, including team-building events, recognition programs, and celebrations.
• Conduct regular surveys and feedback sessions to improve employee satisfaction and retention.

HR Data and Reporting

• Maintain accurate employee records, including personal details, contracts, and performance reviews.
• Prepare HR reports and analyses, such as headcount, turnover, and training effectiveness metrics.

Disciplinary Actions

• Address disciplinary issues in line with hotel policies, ensuring fairness and consistency.
• Assist in conducting investigations and drafting warning or termination letters when necessary.

Health, Safety, and Well-being

• Promote workplace health and safety initiatives, ensuring compliance with standards and procedures.
• Provide support for employees' mental health and well-being through resources and counseling referrals.

Support Management and Leadership Teams

• Advise managers and supervisors on best practices in people management and employee engagement.
• Collaborate with leadership to align HR strategies with the hotel's overall business goals.

Stay Updated on Industry Trends

• Keep informed about new HR practices, labor laws, and hospitality trends to ensure the hotel remains competitive in attracting and retaining talent.
• These responsibilities ensure the HR Officer contributes to maintaining a highly motivated, skilled, and satisfied workforce, aligned with the standards of a five-star hotel.



Qualifications Qualifications & Experience

• Bachelor's degree in human resources, Business Administration, or a related field.
• 2-3 years of experience in an HR role, preferably in the hospitality industry.
• Familiarity with UAE labor laws and HR systems.
• Previous experience with recruitment, onboarding, Training, and employee engagement is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving mindset with attention to detail.
• Proficient in Microsoft Office Suite.
• High level of confidentiality and professionalism.