People & Culture Manager

Dubai, United Arab Emirates

Job Description

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Job Title: People & Culture Manager Reporting Line: Department: People & Culture I. Employee Engagement and Retention:
  • Act as a liaison between management and staff to address employee concerns and resolve conflicts.
  • Set up and be the primary point of contact for the employee communications committee.
  • Manage the communication of key messages, business strategy, and vision and values to all staff.
  • Promote a positive work environment that values diversity and inclusion and maintain a positive relationship with all employee representatives.
  • Develop, lead, and maintain employee recognition programs to boost morale and retention.
  • Understand the nature of the fast-food chain culture and implement strategies to maintain engagement and talent retention.
  • Promote employee communication activities and channels, to encourage and enable feedback from staff.
  • Design and execute initiatives to enhance employee engagement and satisfaction.
  • Conduct regular employee surveys and analyze feedback to drive continuous improvement.
  • Develop and implement retention strategies to reduce turnover and enhance employee loyalty.
II. Culture and Organizational Development:
  • Promote and cultivate a positive and inclusive company culture.
  • Develop and implement policies and programs that align with the company\xe2\x80\x99s values and mission.
  • Lead initiatives to improve workplace diversity, equity, and inclusion (DEI).
III. Strategic HR Planning:
  • Contribute to the development and execution of the HR strategy.
  • Analyze HR metrics and data to inform decision-making and strategic planning.
  • Partner with senior leadership to align HR initiatives with business goals.
IV. Compliance and HR Administration:
  • Ensure compliance with local, state, and federal employment laws and regulations and internal HR operational policies and processes are adhered to and continually improved.
  • Maintain accurate employee records and manage HR documentation of each person\xe2\x80\x99s employment history, both online and in paper form, and ensure all such information is kept confidential.
  • Responsible for the accurate maintenance of information used in the Human Resources Information System (HRIS) including payroll, personnel details, leave and attendance.
  • Oversee benefits administration and assist employees with benefits-related inquiries or delegate as necessary the task as part of upskilling for succession planning.
  • Supervise and monitor all matters of work permits and visas in conjunction with the Public Relations Manager/Officer.
  • Develop and update HR policies and procedures as needed.
V. Performance Management:
  • Oversee the performance review process, including goal setting, evaluations, and feedback.
  • Provide training and support to managers on performance management best practices.
  • Implement programs to recognize and reward high performance.
VI. Compensation and Benefits:
  • Put in place local policies & processes for salaries and benefits in alignment with company approved budget.
  • Implement and monitor employee incentive bonus schemes.
VII. Workforce Planning and Strategy:
  • Analyze workforce trends and develop strategies to address talent needs.
  • Collaborate with executive team to align HR practices with business goals.
  • Prepare the HR Budget for input into the overall hotel budget.
  • Lead succession planning efforts to ensure long-term organizational success.
VIII. People and Organizational Skills:
  • Exhibit strong people skills, including empathy, active listening, and effective communication.
  • Handle employee grievances and disciplinary actions effectively ensuring that processes are monitored, well received, and understood in a professional manner and without bias.
  • Display excellent organizational skills with the ability to manage multiple priorities and projects.
  • Foster a collaborative and high-performing HR team culture.
IX. Employee Accommodation and Transport
  • Overlook all matters of employee accommodation, facilities, and transport in coordination with Housing Manager/Supervisors.
  • Conduct monthly meetings to ensure awareness of housing & transportation operations and challenges and address issues in a timely manner.
  • Share with the executive team important points to gain support in improving employee facilities that need budget requirements and financial consent.
X. Sustainability, Health & Safety
  • Include Occupational Health and Safety Management System (OHSMS) Roles and Responsibilities in the job description of all the employees and OHSMS team designation, including performance reviews for accountability and compliance.
  • Communicate the occupational health and safety (OHS) roles and responsibilities to all employees.
  • Provide support by organizing staff campaigns and workshops on HR related programs of OHSMS.
  • Be a part of all incident/accident investigation especially in occupational health and safety.
  • Develop, implement, review and update HR & training competency procedures in consultation with Environment, Health and Safety Manager/Officer.
  • Participate in management reviews as required.
XI. Diversity and Inclusion:
  • Develop and promote initiatives that enhance workplace diversity and inclusion.
  • Provide training and resources on cultural competence and anti-discrimination practices.
  • Monitor and report on diversity metrics and progress as evidenced by a healthy workforce across all shops through feedback or survey reports.
XII. Training and Development:
  • Liaise L&D Manager in identifying training needs and pro-actively participate in tailoring development programs for employees at all levels.
  • Facilitate workshops and training sessions that address generational differences and promote team cohesion, as needed.
  • Work closely with L&D Manager to implement mentorship programs pairing experienced employees with newer hires.
  • Foster HR team talent development by providing continuous learning opportunities and career growth paths.
  • Monitor the effectiveness of training programs and make necessary adjustments.
XIII. Recruitment and Onboarding:
  • Develop and implement recruitment strategies to attract top talent from diverse backgrounds.
  • Oversee and manage the hiring process, including job postings, interviews, selection, and onboarding.
  • Collaborate with department heads to identify staffing needs and create job descriptions.
  • Design and execute a comprehensive onboarding program tailored to different generational needs.
Qualifications:
  • Bachelor\xe2\x80\x99s degree in human resources, Business Administration, or related field. Master\xe2\x80\x99s degree or HR certification (e.g., SHRM-CP, PHR) preferred.
  • Minimum of 5 years of HR experience, with at least 2 years in a management role.
  • Experience in the hospitality or restaurant industry is highly desirable.
  • Strong understanding of employment laws and HR best practices.
  • Excellent communication, interpersonal, and conflict-resolution skills.
  • Proven ability to work effectively with a diverse workforce, including managing multi-generational teams.
  • Strong organizational skills and attention to detail.
  • Ability to handle sensitive information with confidentiality and professionalism.
Job Type: Full-time Education:
  • Bachelor\'s (Required)
Experience:
  • Human Resource Manager: 5 years (Required)

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Job Detail

  • Job Id
    JD1687476
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned