People & Culture Manager
Dubai, United Arab Emirates
Job Description
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Job Title: People & Culture Manager Reporting Line: Department: People & Culture I. Employee Engagement and Retention:
- Act as a liaison between management and staff to address employee concerns and resolve conflicts.
- Set up and be the primary point of contact for the employee communications committee.
- Manage the communication of key messages, business strategy, and vision and values to all staff.
- Promote a positive work environment that values diversity and inclusion and maintain a positive relationship with all employee representatives.
- Develop, lead, and maintain employee recognition programs to boost morale and retention.
- Understand the nature of the fast-food chain culture and implement strategies to maintain engagement and talent retention.
- Promote employee communication activities and channels, to encourage and enable feedback from staff.
- Design and execute initiatives to enhance employee engagement and satisfaction.
- Conduct regular employee surveys and analyze feedback to drive continuous improvement.
- Develop and implement retention strategies to reduce turnover and enhance employee loyalty.
- Promote and cultivate a positive and inclusive company culture.
- Develop and implement policies and programs that align with the companys values and mission.
- Lead initiatives to improve workplace diversity, equity, and inclusion (DEI).
- Contribute to the development and execution of the HR strategy.
- Analyze HR metrics and data to inform decision-making and strategic planning.
- Partner with senior leadership to align HR initiatives with business goals.
- Ensure compliance with local, state, and federal employment laws and regulations and internal HR operational policies and processes are adhered to and continually improved.
- Maintain accurate employee records and manage HR documentation of each persons employment history, both online and in paper form, and ensure all such information is kept confidential.
- Responsible for the accurate maintenance of information used in the Human Resources Information System (HRIS) including payroll, personnel details, leave and attendance.
- Oversee benefits administration and assist employees with benefits-related inquiries or delegate as necessary the task as part of upskilling for succession planning.
- Supervise and monitor all matters of work permits and visas in conjunction with the Public Relations Manager/Officer.
- Develop and update HR policies and procedures as needed.
- Oversee the performance review process, including goal setting, evaluations, and feedback.
- Provide training and support to managers on performance management best practices.
- Implement programs to recognize and reward high performance.
- Put in place local policies & processes for salaries and benefits in alignment with company approved budget.
- Implement and monitor employee incentive bonus schemes.
- Analyze workforce trends and develop strategies to address talent needs.
- Collaborate with executive team to align HR practices with business goals.
- Prepare the HR Budget for input into the overall hotel budget.
- Lead succession planning efforts to ensure long-term organizational success.
- Exhibit strong people skills, including empathy, active listening, and effective communication.
- Handle employee grievances and disciplinary actions effectively ensuring that processes are monitored, well received, and understood in a professional manner and without bias.
- Display excellent organizational skills with the ability to manage multiple priorities and projects.
- Foster a collaborative and high-performing HR team culture.
- Overlook all matters of employee accommodation, facilities, and transport in coordination with Housing Manager/Supervisors.
- Conduct monthly meetings to ensure awareness of housing & transportation operations and challenges and address issues in a timely manner.
- Share with the executive team important points to gain support in improving employee facilities that need budget requirements and financial consent.
- Include Occupational Health and Safety Management System (OHSMS) Roles and Responsibilities in the job description of all the employees and OHSMS team designation, including performance reviews for accountability and compliance.
- Communicate the occupational health and safety (OHS) roles and responsibilities to all employees.
- Provide support by organizing staff campaigns and workshops on HR related programs of OHSMS.
- Be a part of all incident/accident investigation especially in occupational health and safety.
- Develop, implement, review and update HR & training competency procedures in consultation with Environment, Health and Safety Manager/Officer.
- Participate in management reviews as required.
- Develop and promote initiatives that enhance workplace diversity and inclusion.
- Provide training and resources on cultural competence and anti-discrimination practices.
- Monitor and report on diversity metrics and progress as evidenced by a healthy workforce across all shops through feedback or survey reports.
- Liaise L&D Manager in identifying training needs and pro-actively participate in tailoring development programs for employees at all levels.
- Facilitate workshops and training sessions that address generational differences and promote team cohesion, as needed.
- Work closely with L&D Manager to implement mentorship programs pairing experienced employees with newer hires.
- Foster HR team talent development by providing continuous learning opportunities and career growth paths.
- Monitor the effectiveness of training programs and make necessary adjustments.
- Develop and implement recruitment strategies to attract top talent from diverse backgrounds.
- Oversee and manage the hiring process, including job postings, interviews, selection, and onboarding.
- Collaborate with department heads to identify staffing needs and create job descriptions.
- Design and execute a comprehensive onboarding program tailored to different generational needs.
- Bachelors degree in human resources, Business Administration, or related field. Masters degree or HR certification (e.g., SHRM-CP, PHR) preferred.
- Minimum of 5 years of HR experience, with at least 2 years in a management role.
- Experience in the hospitality or restaurant industry is highly desirable.
- Strong understanding of employment laws and HR best practices.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proven ability to work effectively with a diverse workforce, including managing multi-generational teams.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive information with confidentiality and professionalism.
- Bachelor's (Required)
- Human Resource Manager: 5 years (Required)
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Job Detail
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Job IdJD1687476
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned