:A Patient Relations Officer will provide excellent service to the LTC patients and their families by taking by a variety of tasks including - , providing needed information, filling out paperwork, and acting as a liaison for the LTC Unit. Responding to the needs of the patient, , recommending ways for better care of patients, acting as communicator between the patient, their families and the hospital and Liaising with government bodies regularly.

• Maintaining accurate documentation and reporting accounts of problems and activities on behalf of LTC patients/families.
• Carries out requirements of complaint management policy and procedure.
• Actively participates in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Participates in the Patient Experience and Caregiver Communication committee related to patient and family-centered care and service excellence.
• Collects information on the receiving LTC Patients admissions, documents and family status of the patients.
• Daily Visit to the patients and families of LTC
• Work exclusively on the Discharge planning of the patients.
• Liaising with the Government bodies, Immigration, Families for the complete data/history collection of the patient.
• Active involvement between Discharging and Repatriating the patients of LTC liaising with the case management team.
• Updating daily on the active status of the patient to the concerned as per the requirements.
• Organizes Visit tours of the hospital for VIP and VVIP patient\'s relatives.
• Maintains professional standards of Patient Relation Programs.
• In case of patient deaths all documental procedure commencing with the declaration of death to the handling over o the body need to be addressed.
• Responsible and ensure to be updated on hospital policies and procedures related to infection control, emergency codes and safety protocols while delivering PRO duties.
• Liaises with cashiers for updates on billing for all in-patients.

Performs other duties as assigned by the Head of the DepartmentResponsibilities:A Patient Relations Officer will provide excellent service to the LTC patients and their families by taking by a variety of tasks including - , providing needed information, filling out paperwork, and acting as a liaison for the LTC Unit. Responding to the needs of the patient, , recommending ways for better care of patients, acting as communicator between the patient, their families and the hospital and Liaising with government bodies regularly.

• Maintaining accurate documentation and reporting accounts of problems and activities on behalf of LTC patients/families.
• Carries out requirements of complaint management policy and procedure.
• Actively participates in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Participates in the Patient Experience and Caregiver Communication committee related to patient and family-centered care and service excellence.
• Collects information on the receiving LTC Patients admissions, documents and family status of the patients.
• Daily Visit to the patients and families of LTC
• Work exclusively on the Discharge planning of the patients.
• Liaising with the Government bodies, Immigration, Families for the complete data/history collection of the patient.
• Active involvement between Discharging and Repatriating the patients of LTC liaising with the case management team.
• Updating daily on the active status of the patient to the concerned as per the requirements.
• Organizes Visit tours of the hospital for VIP and VVIP patient\'s relatives.
• Maintains professional standards of Patient Relation Programs.
• In case of patient deaths all documental procedure commencing with the declaration of death to the handling over o the body need to be addressed.
• Responsible and ensure to be updated on hospital policies and procedures related to infection control, emergency codes and safety protocols while delivering PRO duties.
• Liaises with cashiers for updates on billing for all in-patients.

Performs other duties as assigned by the Head of the DepartmentQualifications:

• Bachelor\'s degree from an accredited institution in Psychology, Social Work or health related acceptable to the Director, OR ITS EQUIVALENT.
• At least Two (2) year of responsible experience in Patient Relation / Medical Relation, and Social Work.
• Must Speak and write Arabic.
• Excellent public relations skills, people oriented individual, and excellent interpersonal relations skills.
• Knowledge in computer and statistical work is recommended.
• Evidence of the practice of a high level of confidentiality.

NMC Healthcare