:Main Responsibilities
Acts as a patient advocate.
Supports and contributes to the achievement of the optimum delivery of quality services to patients and family members.
Conducts daily rounds on patients and family members to assess customer satisfaction and ensure optimal patient experience. Updates line manager regularly of the findings from these rounds.
Seeks the assistance of relevant disciplines/employees first from the department and second from inter-department communication to ensure patients\' comfort and satisfaction
Contacts and organizes multi-disciplinary meetings with families and patients on a regular basis and as required.
Provides information about ProVita International Medical Center LLC (PIMC) services and related enquiries asrequired.
Provides immediate patient/family support.
Anticipates and/or resolve patient/family concerns.
Coordinates with other disciplines to deliver solutions.
Listens to families\' suggestions and recommendations and raises these to the appropriate discipline within PIMC.
Delivers appropriate social counseling to patients and families with line manager.
Networks with community agencies and social organizations to plan and organize patients\'/families\' social activities.
Assists in Discharge planning with clinical team.
Assists the overall functions of the Business Development Department and assists line manager and DepartmentHead as needed within the scope of the Department\'s work.Operational Responsibilities
Arranges appointments for residents to attend other health care facilities as needed
Arranges with family members and Provita staff to have regular MDT meetings.
Liaises with the SIC and Medical staff to ensure appointments are obtained in a timely manner.
Exercises courtesy, consideration and sensitivity in dealing with patients, members of the public and employees.
Acts with integrity in the performance of you official duties and in the use of official equipment and facilitie
Maintains the strict confidentiality of patient, family and employees and other information.
Respects cultural customs and religious beliefs of customers and their families
Ensures that the Department utilizes personnel and material resources effectively.
Acts competently, loyally and in a trustworthy manner in accordance with the PIMC\'s vision, mission, and corporatevalues
Maintain client and staff confidentiality subject to any threat to personal harm or the harm of others, as inaccordance with UAE law
Works collaboratively with colleagues.
Participates in Quality improvement programs ensuring that local and International standards are followed.
Liaises with other disciplines and support groups.
Participates in the systematic continuing development of own work performance and skills.
Manages time effectively
Other tasks as assigned by the Client Service Manager.Responsibilities:Main Responsibilities
Acts as a patient advocate.
Supports and contributes to the achievement of the optimum delivery of quality services to patients and family members.
Conducts daily rounds on patients and family members to assess customer satisfaction and ensure optimal patient experience. Updates line manager regularly of the findings from these rounds.
Seeks the assistance of relevant disciplines/employees first from the department and second from inter-department communication to ensure patients\' comfort and satisfaction
Contacts and organizes multi-disciplinary meetings with families and patients on a regular basis and as required.
Provides information about ProVita International Medical Center LLC (PIMC) services and related enquiries asrequired.
Provides immediate patient/family support.
Anticipates and/or resolve patient/family concerns.
Coordinates with other disciplines to deliver solutions.
Listens to families\' suggestions and recommendations and raises these to the appropriate discipline within PIMC.
Delivers appropriate social counseling to patients and families with line manager.
Networks with community agencies and social organizations to plan and organize patients\'/families\' social activities.
Assists in Discharge planning with clinical team.
Assists the overall functions of the Business Development Department and assists line manager and DepartmentHead as needed within the scope of the Department\'s work.Operational Responsibilities
Arranges appointments for residents to attend other health care facilities as needed
Arranges with family members and Provita staff to have regular MDT meetings.
Liaises with the SIC and Medical staff to ensure appointments are obtained in a timely manner.
Exercises courtesy, consideration and sensitivity in dealing with patients, members of the public and employees.
Acts with integrity in the performance of you official duties and in the use of official equipment and facilitie
Maintains the strict confidentiality of patient, family and employees and other information.
Respects cultural customs and religious beliefs of customers and their families
Ensures that the Department utilizes personnel and material resources effectively.
Acts competently, loyally and in a trustworthy manner in accordance with the PIMC\'s vision, mission, and corporatevalues
Maintain client and staff confidentiality subject to any threat to personal harm or the harm of others, as inaccordance with UAE law
Works collaboratively with colleagues.
Participates in Quality improvement programs ensuring that local and International standards are followed.
Liaises with other disciplines and support groups.
Participates in the systematic continuing development of own work performance and skills.
Manages time effectively
Other tasks as assigned by the Client Service Manager.Qualifications:Education: High School Diploma or Bachelor Degree in related fieldExperience: Minimum 1 years\' experience in Social work or related field, Previous experience in Healthcare Social workJob Specific Knowledge and Skills:
Demonstrate appropriate empathy, Non-judgmental acceptance, and respect for others.
To be a good listener who is capable of objective, unbiased interpretation of the information that is heard.
English written and verbal language skills

NMC Healthcare