Job Description

We are looking for a dynamic patient relations coordinator for a dental clinic based in Dubai.

You will be responsible for:

- Provide exceptional customer service to the VIP patient population

- Serve as a liaison with the clinical team and assist with patient flow to consult areas.

- Accurately update all patient demographics in the EMR software system.

- Maintain and update all medical records in compliance with DHA guidelines and secure electronic databases and file systems.

- Actively promote the clinic's services, coordinate patient treatment and communicate a lot in all communication channels, actively make outgoing requests;

- Maintain comprehensive treatment plans together with the clinic's doctors, discuss and agree on financial terms of treatment with patients;

- Promptly answers the phone to manage the caller's request. Working with the Patient to ensure proper scheduling for patient coordination.

- Display proficiency in Microsoft Office Suite (Word, Excel & PowerPoint).

We offer:

Registration at our expense + medical insurance + -50% discount on treatment (after the trial period);

Requirements:

- Previous experience in a medical clinic

- Knowledge of English and Arabic languages is a must

- Previous experience working with the clients/ patients

- Confident use of computer programs, financial literacy

- Ability to work on shifts

Job Type: Full-time