Patient Coordinator

United Arab Emirates, United Arab Emirates

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KEY ACCOUNTABILITIES:Customer Service

Greet clients and create a warm and welcoming environment
Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
Manage all incoming clients and phone calls in a professional manner
Ensure the highest level of customer service is provided at all times
Introduce clients to the treating specialist at the time of their appointment
Ensure the clinic is neat and tidy at all times
Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties

Manage all incoming phone calls in a professional manner
Schedule all client consultations and appointments
Manage the daily schedule of the clinic and all bookings
Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
Ensure all paperwork is prepared, recorded and filled accordingly
Perform any adhoc duties as required to assist in the daily clinic operation
Ensure all client information is kept confidential and any sensitive information is protected at all times

Bayt

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