Job Description

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• To ensure appropriate Billing of Service rendered by patient through HIS.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
• Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.

Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.



• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• To ensure appropriate Billing of Service rendered by patient through HIS.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
• Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.

Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.



• Preferred qualifications include a graduate degree in any discipline. A minimum of 1 year of experience as a receptionist in a patient-focused environment, along with the operation of a multi-line switchboard system, is preferred.
• The ideal candidate should have a strong interest in working in a hospital-related environment. Proficiency in technology applications, including basic MS Office skills (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer, is essential.
• Exceptional interpersonal skills, maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals are crucial. Superior phone etiquette is required.
• The candidate should be patient-focused, service-oriented, and demonstrate understanding. Strong organizational skills, the ability to manage multiple responsibilities under pressure, and the ability to work independently with minimal supervision are key.
• Reliability, punctuality, dependability, and responsiveness are expected.
• An excellent command of both oral and written English is essential. While proficiency in Arabic is advantageous, it is not mandatory.