Passport ProcessorFront Office Department, Shangri-La Hotel Qaryat Al Beri, Abu DhabiAn amazing opportunity has come up for a talented individual to join our Front Office team as a Passport Processor. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest's first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.What are we looking for?

• A high standard of etiquette.
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly character.
• Ability to work in a fast-paced environment.
• Inspires others to deliver a memorable experience.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the company values.

What will you do?

• Maintain a high standard of service and professionalism among the team.
• Be a point of call for all members, VIP's and Special Attention Guest's.
• Work with colleagues to keep excellent service standards.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
• Remain aware of all fire prevention/safety regulations and ensure that they are adhered to.
• Remain aware of all activities within the hotel.
• Assist other departments where necessary.

Shangri-La Hotel, Qaryat Al Beri, Abu DhabiThe hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city's international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website , or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, personal data shall have the meaning as given to it by applicable privacy or data protection laws.

Shangri-La Hotels & Resorts