Job Description

What you will be doing...

At Jet2.com we are proud to deliver a VIP Service to our customers. With the opening of our 12th UK base in Bournemouth, we are now recruiting for Passenger Service Supervisors to support our customer facing teams at the airport, ensuring that a fantastic customer service is delivered to our all-important customers at the airport!

Why join Jet2.com as a Passenger Service Supervisor? We offer our valued Passenger Service Supervisor colleagues a range of benefits including: Excellent salary with additional allowances for unsociable hours (hours worked between11:00pm - 04:59am). Free Car Parking for all our colleagues at the airport 34 days holiday entitlement per annum (pro rata for part time hours) Recommend a Friend scheme (£250 for successful referrals) Life assurance & pension scheme Colleague discounts on Jet2holidays and Jet2.com holidays and flights Annual pay review, our famous red uniform, paid training course & much more! What will you do as a Passenger Service Supervisor? Lead, support and coach your team of Customer Helper [Passenger Service Agents] to ensure they deliver fantastic levels of customer service. Play an important role in ensuring the efficient running of the day-to-day check -in and boarding operation during your shift. Effectively support our customers and our operation in times of disruption and delays. Work closely with our third-party partners to ensure we deliver a fantastic service. Be an ambassador of our safety-first culture, ensuring you drive the culture through every aspect of the role. Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feel like a VIP This a varied and fulfilling role with people and operational responsibility, which plays a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include early starts, late finishes, working weekends and bank holidays.

What Skills & Experience will you need?

You will: Have experience of coaching and leading teams in a fast-paced, customer facing airline operational environment. Possess the ability to provide direction and guidance in challenging operational situations. Have a good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills. Share our passion for customer service and safety.

We are seeking adaptable, self-motivated individuals with good time management skills who enjoy working as part of a team.

At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!

Job Type Permanent

Hours per Week 30 Hours

Salary Excellent

Division Jet2.com

Careers With Us Airline

Careers Dept At the Airport

Careers Team Customer Facing at the Airport

Business Area Ground Operations Uk

Team Passenger Service Agent UK