Job Description

To ensure optimum advice and customer care quality for Parts customers in accordance with company standards and successfully contribute to achieving the Parts Department targets and the organization's vision and mission

Roles and Responsibilities

• Coordinate with the service team to ensure parts are available or ordered promptly when needed.
• Receive, unpack, and store parts.
• Track inventory and input items into the company log to ensure accurate inventory counts.
• Monitor and manage inventory levels, ensuring that the parts department is well-stocked with commonly used items while minimizing excess stock.
• Process parts orders efficiently, ensuring accurate and timely delivery to the workshop or customers.
• Liaise with suppliers to order parts, negotiate pricing, and manage delivery schedules to ensure the timely availability of required items.
• Maintain accurate records of all parts transactions, including orders, returns, and inventory levels.
• Handle returns and warranty claims, ensuring that defective parts are returned to suppliers or replaced as needed.
• Ensure that all parts are correctly priced, updating prices as needed and ensuring that margins are maintained.
• Coordinate with the service and workshop teams to ensure that parts are available when needed, minimizing delays in repairs and maintenance.
• Manage special customer orders, ensuring that non-stock items are sourced and delivered in a timely manner.
• Conduct regular stock audits to ensure inventory accuracy and identify any discrepancies or loss.
• Process payments and returns when necessary.
• Maintain and update parts catalogs, ensuring that all available parts are listed accurately and accessible to both staff and customers.
• Stay up to date with the latest automotive parts and accessories and participate in training to enhance product knowledge.
• Identify opportunities to improve parts department processes, enhancing efficiency and customer satisfaction.

Qualifications and Experience

• 3+yrs Experience working in automotive parts or service preferred
• Basic understanding of automotive components and systems.
• MS Office skills
• English - Fluent (required), Arabic (preferred)

Knowledge/Skills/Abilities/Attributes

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to negotiate with suppliers and manage supplier relationships effectively.
• Ability to prioritize and manage multiple projects

Job Types: Full-time, Contract
Contract length: 6 months

Application Question(s):

• This is a non-extendable 6 months project. Are you comfortable with that? (Visa provided)
• Are you comfortable working in Al-Sajaa (Sharjah)?

Application Deadline: 31/12/2024