Job Description

Job Title: Parents Relations Executive

Company: Guardian One Transport

Location: Dubai, UAE

About Us:

Guardian One Transport is a leading school transport service provider in Dubai, committed to ensuring the safety and convenience of students traveling to and from school. We are looking for a dedicated and dynamic Parents Relations Executive to join our team and help us maintain strong relationships with parents and schools.

Key Responsibilities:

As a Parents Relations Executive at Guardian One Transport, you will be responsible for:

I. Fee / Revenue Management:

- Invoice issuance and fee collection.

- Submission of fee collection reports and reconciliation.

- Receipt cancellations, deposit details, and cheque bounce handling.

- Manual receipt reconciliation, refunds, and concession management.

- Sending reminders for outstanding fee payments and follow-ups.

- Additional revenue collection.

II. Transport Administration:

- Registration of students.

- Maintenance service request forms and database management.

- Identity card issuance and attendance reconciliation.

- Handling area changes and discontinuations.

- Bus list reconciliation and capacity utilization reporting.

III. Parent Relations & Complaints Management:

- Act as the primary interface with parents.

- Communicate route information and timings effectively.

- Address parental concerns related to delays or issues.

- Gather feedback on transport operations and system performance.

IV. Human Resources:

- Manage driver deployment and daily attendance.

- Coordinate staff uniform and asset management.

- Handle driver replacements and maintain RTA permit database.

- Oversee GPS tracking, video surveillance, and SMAR Parent Application.

- Communicate login details to parents.

V. Operations Management:

- Maintain an updated bus list and ensure RTA permit compliance.

- Manage fuel resources and coordinate cleaning materials.

- Handle accident reports, replacement vehicles, and route management.

- Maintain records of traffic violations and fines, and manage maintenance requests.

Requirements:

- Higher Studies / College Graduate.

- Proficiency in Microsoft Office applications, especially MS Excel.

- Strong data processing skills.

- Excellent communication skills, both verbal and written.

- Previous experience in a customer service role is an advantage.

- Preferably has worked in a school or educational setting.

- Must be located in Dubai.

- Willingness to work extended hours from time to time to ensure the satisfaction of our clients.

How to Apply:

If you meet the above requirements and are passionate about ensuring the safety and satisfaction of students and their parents, we would love to hear from you. Please send your resume along with a cover letter detailing your relevant experience and why you're the right fit for this position.

Guardian One Transport welcomes candidates from all backgrounds to apply.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Application Deadline: 10/08/2024