Job Description

Company Description

Ajman Hotel managed by Blazon Hotels is a luxurious resort located in Ajman Emirate, United Arab Emirates. The resort offers well-appointed rooms and suites with stunning views of the Arabian Gulf. Guests can enjoy a private beach of 400 meters, the largest in Ajman, and an array of on-site dining options and leisure facilities.

Position: Outlet Manager

Location: Ajman

Job Summary

To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The outlet manager provides a courteous, professional, and efficient service in accordance with the outlet, hotel, and company standards, driving sales and maximising profit.

Key Duties and Responsibilities

• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
• Set an example in terms of service, products and guidance of the team that reflects the concept.
• Know the restaurant scene and gastronomic character of the destination and be recognized in the market.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produce reports and analysis of the outlet and present report in the monthly performance meeting.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assist in preparation of the outlet's budget.
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
• Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
• Identify errors and correct them as required during set-up, service and breakdown of operations.
• Implement a flexible work schedule based on business patterns.
• Establish a pool of qualified and trained full and part time employees in conjunction with the hotel's Human Resources Department.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
• Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
• Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Respond to any changes in the department as dictated by the hotel management.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

Requirements:

Skills, Experience & Educational Requirements

• Ability to lead, motivate and develop team members.
• Be innovative, financially savvy, provide instinctive service and be inspirational.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• 2 years degree in Hotel Management Field.
• 3-5 years of similar role experience.
• Excellent verbal and written communication skills

Job Type: Full-time

Experience:

• Outlet Manager: 3 years (Required)