Job Description

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Attends all meetings and briefing sessions to maintain open communication within the assigned team.
• Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
• Works (hands on) with the team to prepare the daily service mise en place.
• Takes reservations for other outlets during break times, if the situation requires.
• Performs cashier duties, if the situation calls for.
• To report any equipment failures/problems to the Maintenance Department.

Qualifications

Your experience and skills include:



• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Experience in the field is a strong asset




Physical Aspects of Position (include but are not limited to):



• Constant standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps