Job Description

Order Taker (In Room Dining)



Shangri-La Qaryat al Beri, Abu Dhabi



An amazing opportunity has opened up for talented Order Taker. The successful applicant will work as the heart and soul of In-Room Dining Service, making sure all our guests are having the most curated and enjoyable experience that Shangri-La has to offer.



What are we looking for?



Excellent communication and organizational skills (Fluent in English/Arabic languages)

A high level of Standards.

Efficiency and punctuality.

Attention to detail.

A warm and friendly character.

Ability to work in a fast-paced environment.

Previous experience in luxury hospitality/customer service.

Lives and breathes the Shangri-La Values.



What will you do?



To maintain good working relationships with all fellow colleagues

Keep an up-to-date knowledge of the menu, beverage list and wine list.

Always maintain the telephone etiquette and do courtesy call backs.

Take guest orders accurately, honour all special requests.

Enter guest orders in Micros POS

Communicate all incoming orders to servers properly.

Upselling skills.



Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi



The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city's international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.



Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, "personal data" shall have the meaning as given to it by applicable privacy or data protection laws.