Job Description

Al Barq is a leading food delivery service dedicated to providing exceptional culinary experiences to our customers. We pride ourselves on our commitment to quality, efficiency, and customer satisfaction. Job Overview: As an Operations Supervisor for our food delivery service, you will oversee daily operations to ensure efficient delivery processes and exceptional service. You will manage a team of delivery drivers, coordinate logistics, and implement best practices to optimize performance and enhance customer satisfaction. Key Responsibilities: Team Management: Supervise and lead a team of delivery drivers, providing guidance, training, and performance evaluations to ensure a high level of service. Logistics Coordination: Plan and optimize delivery routes to ensure timely and efficient food delivery while minimizing costs. Quality Control: Monitor and maintain quality standards for food handling and delivery, ensuring compliance with health and safety regulations. Customer Service: Address customer inquiries and complaints promptly, ensuring a positive experience and resolving issues effectively. Process Improvement: Analyze operational performance and identify areas for improvement, implementing strategies to enhance efficiency and reduce delivery times. Reporting: Prepare and present operational reports to management, highlighting key performance indicators and areas for development. Collaboration: Work closely with other departments, including marketing, customer service, and warehouse teams, to ensure seamless operations. Safety Compliance: Ensure that all team members adhere to safety regulations and company policies to maintain a safe working environment. Qualifications: Bachelor's degree in Business Administration, Logistics, or a related field (preferred). Proven experience in operations management, preferably in the food delivery or logistics industry or E-Commerce. Strong leadership skills with the ability to motivate and manage a team. Excellent organizational and problem-solving skills. Proficient in using logistics software and technology. Exceptional communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of food safety regulations and compliance standards. Please send your CV