Job Description

Job description

Company Description

Palma Beach Resort & Spa, established since 1995, offers Ancient Egyptian-inspired first-class facilities and amenities for guest pleasure, tranquillity, and luxury. The resort features luxurious Deluxe, Suites, and Villas with modern comforts and conveniences, set in Umm Al Quwain, United Arab Emirates. With spacious chalets along Al Khor bay, Palma Beach Resort & Spa is ideal for business, pleasure, and relaxation.

Role Description

The Operations Manager will be responsible for overseeing all aspects of operations, ensuring exceptional service, operational efficiency, and financial performance. The ideal candidate will bring a deep understanding of luxury hospitality, refined guest experiences, and the ability to manage a high-performing team.

Key responsibilities

- Develop and monitor operational plans, aligning with the resort's objectives.

- Oversee the delivery of superior guest services, ensuring prompt responses and effective resolution of complaints and requests.

- Maintain product quality and service standards throughout the resort.

- Establish and maintain preventative maintenance programs to safeguard the physical assets of the resort.

- Oversee the execution of marketing plans and efforts to maximize revenue and occupancy levels.

- Optimize banquet/outlet space usage and manage other revenue streams to maximize profits.

- Liaise with Government authorities to ensure alignment with legislation.

- Drive Colleague Development initiatives and plans to enhance operating and service performance.

- Oversee the security function to maintain a safe and secure environment for guests, colleagues, and resort's assets.

- Establish and maintain a proactive Human Resource function to ensure colleague motivation, training and development, pay and benefit administration, and compliance with policies, procedures, and UAE labor regulations.

- Foster a positive work environment for all colleagues, providing mentorship through formal and informal meetings, discussions, and performance feedback.

- Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.

- Adhere to resort's environmental, health, and safety procedures and policies.

Qualifications

Previous experience as Operations Manager in a 4/5-star hotel or resort Operations Management and Customer Satisfaction skills Communication and Customer Service skills Training skills Excellent organizational and leadership abilities Strong problem-solving and decision-making skills Bachelor's degree in Hospitality Management or related field
Job Types: Full-time, Permanent

Pay: From AED4,000.00 per month

Ability to commute/relocate:

Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

managerial: 3 years (Required)
Willingness to travel:

* 100% (Required)