Job Description

Emirates Bio Farm is a leading agricultural farm committed to sustainable farming practices, local food production, and community engagement. We are proud of our rich heritage and dedication to innovation in agriculture. Our farm hosts a variety of educational, community, and corporate events, and we are looking for a motivated Operations Manager to oversee the operations of the tourism department.

You will be responsible for handling all on-site operations including our ticketing department, restaurant and retail shop.

Key Responsibilities:

• Ensure exceptional guest experiences across all areas: ticketing, restaurant, and retail.
• Monitor guest feedback and reviews, taking action to resolve any complaints or service issues
• Supervise daily restaurant operations, ensuring smooth service delivery, high food quality, and clean facilities.
• Oversee day-to-day operations of the retail shop, and sales performance.
• Maintain a high standard of customer service, resolving any issues that arise and ensuring satisfaction.
• .Monitor the flow of ticket sales and ensure customer-facing staff are trained and knowledgeable.
• Lead, motivate, and manage a diverse team of employees across ticketing, restaurant, and retail departments.
• Conduct regular performance reviews, offering guidance and opportunities for development.

How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience to hr@emiratesbiofarm.com

Job Type: Full-time

Expected Start Date: 15/11/2024