Job Description

ob Title: Operations Manager - Supermarket (Labor Area)

Job Overview:
We are seeking an experienced and dynamic Operations Manager to join our supermarket team in the labor area. The ideal candidate will have a minimum of 4 years of proven experience in supermarket or hypermarket management. Additional experience in industrial areas will be considered a significant advantage. The Operations Manager will be responsible for overseeing the day-to-day operations, ensuring efficiency, and contributing to the overall success of the supermarket. Need a person capable to make the decision and bring changes to the organization by implementing correct SOP for all the day to day task.

Responsibilities:

• Operational Oversight:
• Manage and optimize daily operations to ensure a smooth and efficient workflow.
• Implement and enforce standard operating procedures (SOPs) to enhance productivity and customer satisfaction.
• Staff Management:
• Supervise, train, and motivate staff to deliver exceptional customer service.
• Monitor and evaluate employee performance, providing constructive feedback and implementing improvement plans as necessary.
• Inventory Control:
• Oversee inventory management, including ordering, restocking, and minimizing wastage.
• Implement effective inventory control measures to prevent stockouts and overstock situations.
• Customer Service:
• Foster a customer-centric environment by ensuring high service standards are maintained.
• Address customer complaints and issues promptly, seeking resolutions to enhance customer satisfaction.
• Financial Management:
• Collaborate with the finance department to monitor and manage the supermarket's budget.
• Implement cost control measures to optimize operational expenses.
• Safety and Compliance:
• Ensure compliance with health and safety regulations and company policies.
• Implement and enforce security measures to protect both employees and assets.
• Reporting and Analysis:
• Generate and analyze reports related to sales, inventory, and operational performance.
• Provide insights and recommendations for improvements based on data analysis.

Qualifications:

• Minimum of 4 years of experience in supermarket or hypermarket management.
• Previous experience in industrial areas is a significant plus.
• Proven track record of successful staff management and operational improvement.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Familiarity with inventory management systems.
• Knowledge of health and safety regulations.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED5,000.00 per month

Experience:

• supermarket/hypermarket: 4 years (Preferred)