Job Description

Operations Manager, Lifeguard

(12519)




At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.





Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.




About The Role




Operations Manager, Lifeguard has a diverse group of responsibilities that include overall park operational safety, guest and colleague satisfaction and safety, park upkeep and cleanliness, as well as the overall aquatics operation for the resorts' pools and beaches. This position is also responsible for the development and performance of a very large and diverse team of Assistant Managers, Team Leaders, Lifeguards, Communications Centre, and Guest Service Colleagues.




Person in this role reports to the Director of Aquaventure Operations and is mainly responsibile for:




• Ensuring that Aquaventure facilities are maintained at the highest level of quality
• Monitoring and anticipating service needs to ensure 5• experience to the waterpark guests






• Developing and maintaining open and professional lines of communication with all departments that interact with the Aquaventure
• Assisting with the management of the daily operation of the Aquaventure Guest Services Huts, Aquaventure Cabanas, Guest Buggies and Recreational Leisure activities
• Carrying out daily inspections of the waterpark, pools and beaches prior to colleagues and guest use
• Recruiting and developing professional and dedicated junior management and lifeguards team
• Assisting with the annual operating budget by means of inventory control, procuring and ordering the required goods and services
• Assisting with the overall payroll contribution to the bottom line by means of efficient scheduling practices.






About You




To succeed in this role you will need to have extensive experience in managerial capacity, leading and continuously developing large and diverse team. Background in complex aquatics operations within entertainment/hospitality industry is a must. You will comfortably communicate and influence senior stakeholders as well as junior line level colleagues. Ability to proactively design and deliver on complex multidisciplinary projects is expected, together with strong customer focus centered around 5 star hospitality standards. Instructor License from Ellis&Associates is mandatory.




Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.