As the Operations Manager for a leading brand in the Middle East, you will play a pivotal role in overseeing and managing the daily operations of restaurant locations across the region.

Key Responsibilities

Operational Excellence

• Develop and implement robust operational strategies and procedures tailored for the Middle East market
• Enhance efficiency, productivity, and customer satisfaction across all restaurants
• Monitor and analyse region-specific and international key performance indicators (KPIs) to identify areas for enhancement and execute targeted action plans
• Ensure strict adherence to company policies, procedures, and standards
• Meticulous compliance with food safety and hygiene regulations in the Middle East
• Conduct regular meticulous inspections and audits to ensure unparalleled quality control and consistency

Team Leadership

• Recruit, train, and effectively manage restaurant managers and staff members while considering the cultural dynamics of the Middle East region
• Provide continuous coaching, constructive feedback, and comprehensive performance evaluations to foster a high-performing team culture
• Cultivate a harmonious work environment that encourages collaboration, boosts morale, and focuses on the holistic development of employees
• Address employee concerns promptly and professionally, leveraging cultural sensitivity

Financial Mastery

• Develop and manage annual budgets for each location, considering economic variations within the Middle East market
• Analyse and interpret financial reports to track sales, expenses, and profitability
• Strategically implement cost control measures specific to the Middle East landscape to optimise operational efficiency and minimise wastage
• Identify lucrative revenue growth avenues, align with Middle Eastern consumer preferences, and execute strategies to boost sales and customer engagement

Elevated Customer Experience and Brand Adherence

• Ensure consistent delivery of exceptional customer service across all restaurants, aligning with the cultural norms and preferences of the region
• Vigilantly monitor and act upon customer feedback to address concerns and elevate guest satisfaction, upholding the brand\'s reputation
• Collaborate closely with the marketing team to support region-specific promotional activities and maintain the brand\'s image

Seamless Communication and Cross-functional Collaboration

• Maintain fluid communication channels with restaurant managers, staff, and other key stakeholders, considering diverse cultural communication norms
• Collaborate synergistically with cross-functional teams such as marketing, supply chain, and human resources, effectively contributing to achieving regional company objectives
• Actively participate in meetings, specialised training sessions, and relevant conferences to stay abreast of international and region-specific industry trends and best practices that resonate with the Middle Eastern market

Requirements

• Bachelor\'s degree in hospitality management, business administration, or a related field (or equivalent experience)
• Expertise in restaurant operations management
• Understanding of the Middle East market

Thank you for taking the time to apply for this position. We welcome applicants with the necessary skills and qualifications and thoroughly review all applications. However, we will only respond to the most suitable candidates.

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Antal International