Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your RoleJob descriptionPromote the Aftermarket service business and increase service revenues.Maintain customer satisfaction and improve customer loyalty.Enhance the competence level of the service engineers.Increase the efficiency of the service organization.ResponsibilitiesComplete people management of the field service engineers (mechanical and commissioning engineers).Work closely with the service administration to ensure real-time invoicing of service jobs.Work closely with the service planner to achieve the utilization target for the service engineers.Monitor and analyze the service variance on monthly basis to ensure a positive cost recovery.Handle warranty claims and liaise with the associated product company if applicable.Liaise with the local SHEQ manager to safeguard all policies are implemented and adhered.Conduct regular safety inductions and toolbox talks with the service engineers.Compile risk assessments and method statements for the customers.Proper briefing and planning prior FSE deployment for spare parts and tools verification at site.Evaluate travel risks and coordinate with Control Risk, the HR and SHEQ manger regarding doubtful field service deployments.Identify training needs of the service engineers, liaise with the product companies to organize training and maintain a training matrix for the service team.Enhance service team skill level through on site and class room trainings along with soft skills.Assess the capabilities, skills and experience of the service engineers and develop product specialists for the different product lines.Support the field service engineers as ad hoc site trainer if required.Review the field service reports and improve the reporting system.Regular Performance reviews of the team and take measures for improvement.Quarterly review of all the site jobs and document the challenges and lesson learnt.Procure all tools required for the workshop and field service operations.Safeguard a regular calibration of measurement tools and workshop machinery.Support internal and external workshop and service process flow audits.Support the Aftermarket sales engineers to compile work schedules and cost calculations for preventive maintenance.Assess the number of service inquiries from key customers and analyzes the potential to base remote service engineers in other countries.Visit the customer sites on monthly and quarterly basis to inspect the service activities conducted by FSE's and keep them motivated.Manage the workshop and ensure the optimum utilization of the facility and dedicate resource.Identify the opportunities of different service jobs which can be conducted in the workshop.Work closely with Technical Support Manager and Sales team to support the customers on adhoc troubleshooting jobs.To succeed, you will needExperience requirements

• Proven experience in the service of rotating equipment, preferable compressors and turbines.
• Previous experience in people management desirable.
• Solid technical background comprising mechanical, pneumatical and electrical systems
• Completely fluent in English. Arabic is a plus.

Knowledge

• Fluent in English Familiar with Microsoft Office products, particular with Word and Excel
• Knowledge with ERP systems/ SAP
• Good verbal and written communication skills -Strong customer focus with excellent record in providing exceptional customer care
• Strong organizational skills

Educational requirements

• Bachelor's degree in mechanical or Electrical Engineering

Personality requirements

• Self-motivated, self-confident and dynamic person
• Excellent interpersonal skills with the ability to communicate at all levels
• Must be able to work independently and as a team player

In case the final candidate comes from a home country other than the location where the position is located, Local + terms and conditions will apply.In return, we offer youWhat you can expect from us?Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.The regional support center operating under the legal name and umbrella of Atlas Copco Services Middle East within the Compressor Technique Business Area has started operating as of January 1st, 2003.This regional support center has been created to give both technical and commercial support to our distributors, and to continue developing the business in the region. City
DubaiLast Day to ApplyAugust 1, 2024Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco