Job Description

• Conducting agency operations in compliance with ISO 9001-2015 standards.
• Ensuring timely fulfilment of client requirements.
• Effectively addressing client complaints and ensuring client satisfaction.
• Executing instructions from masters and principals to their complete satisfaction.
• Ensuring prompt dissemination of relevant information to concerned parties in accordance with company protocols.
• Transmitting pertinent information to boarding officers and the disbursement accounts department following company policies.
• Acknowledging all messages during office hours within one hour of receipt; messages received outside working hours must be acknowledged by 0930 hours the next working day.
• Coordinating with principals, shippers, receivers, and port services regarding branch and department operations.
• Providing efficient ship agency services, including handling major incidents such as oil spills, collisions, immigration or personal injury issues, and ITF problems, and liaising with terminal and harbour authorities as well as advising owners and/or Masters on insurance matters.
• Facilitating effective communication of data within the agency department and with the accounts department.
• Maintaining up-to-date and orderly ship and cargo files to ensure awareness of current positions and operations among personnel.
• Conducting mandatory visits to vessels in port, during port stays, and during dry-docks, and meeting with vessel Masters.
• Monitoring compliance with company procedures for dealings with Customs, Immigration Authorities, Port Health, Port Authority, and other port services.
• Holding regular operations meetings and imparting best practices, knowledge, and experience to junior team members.
• Following up on pre-funding and ensuring receipt of all funds, as well as following up on debtors.
• Maintaining vessel tracking databases and debtors' databases with weekly follow-ups.

Job Type: Full-time

Pay: From AED10,000.00 per month

Experience:

• shipping operations: 5 years (Required)

Application Deadline: 15/11/2024