Job Description

This is a full-time, on-site role located in Dubai, United Arab Emirates for an Operations Manager at MAJESTIC RENT A CAR. The Operations Manager will be responsible for managing and coordinating daily operations, overseeing schedules, and managing the process of leasing out cars. The successful candidate will oversee a team of employees in the operations department and ensure that all operational processes are seamless, efficient, and cost-effective.

Key Responsibilities:

Fleet Management:

Oversee the maintenance, cleanliness, and availability of vehicles. Ensure that all vehicles are properly serviced and ready for customer use. Monitor vehicle performance and handle vehicle repair coordination.

Customer Service Excellence:

Lead customer support efforts to resolve issues and ensure satisfaction. Maintain high standards of service delivery, ensuring timely pick-ups and returns. Address customer inquiries, complaints, and feedback promptly.

Team Leadership and Training:

Manage and train staff, including rental agents, maintenance teams, and customer service representatives. Provide ongoing training to ensure the team is well-versed in operational procedures and safety protocols. Motivate and lead the team to achieve performance goals and deliver outstanding service.

Operational Efficiency:

Oversee daily operations, including scheduling of staff, vehicle rentals, and returns. Implement and improve operational processes to increase efficiency and reduce costs. Monitor inventory levels and coordinate vehicle procurement and disposal.

Financial Management:

Manage budgets and oversee the rental pricing strategy. Ensure financial targets are met and costs are controlled. Prepare reports and provide analysis of rental performance to upper management.

Compliance and Safety:

Ensure that the operation is fully compliant with all local laws, regulations, and company policies. Monitor safety procedures and protocols to prevent accidents or damage to the fleet. Oversee insurance and registration paperwork for the fleet.

Reporting and Analytics:

Provide regular reports on fleet status, customer satisfaction, and financial performance. Use data to inform decision-making and improve operational processes.

Requirements:

Bachelor's degree in related field. Proven experience in operations management or a similar role in the car rental or related industry. Strong leadership and team management skills. Excellent customer service and communication skills. Strong problem-solving abilities and attention to detail. Proficient in using rental management software and MS Office. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of industry regulations and standards.

Preferred Qualifications:

Experience in fleet management. Familiarity with vehicle maintenance and repair procedures. English is a must.
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Experience:

Management: 3 years (Required)
Application Deadline: 30/03/2025