Operations Manager

Dubai, United Arab Emirates

Job Description

Job Summary:
The Operations Manager reports directly to the GCEO & GVP. Successful candidate ensures that the needs of the customers are satisfied. His aim is to provide and promote excellent operations & customer service throughout the organization. He will be tasked with ensuring that quality service standards are met following outlined SOP and he will manage the operations/customer support team.Major Responsibilities:
  • Manage and optimize daily operations related to hardware units installations, support, and maintenance.
  • Oversee logistics for GPS hardware, including inventory, warehousing, and distribution to Technicians.
  • Ensure smooth and timely product installations, maintenance, and issue resolution for clients.
  • Lead, coach, and develop a team of operations, support, and Technicians staff.
  • Foster a culture of accountability, high performance, and continuous learning within the team.
  • Conduct regular performance reviews and provide ongoing feedback and support.
  • Collaborate with the customer support team to ensure client satisfaction and timely resolution of service issues.
  • Engage with key clients to understand their operational needs and provide insights to enhance the customer experience.
  • Analyse customer feedback and suggest operational improvements to meet customer expectations.
  • Identify, develop, and implement process improvements to streamline operations and increase efficiency.
  • Monitor KPIs related to operational performance, quality, and customer satisfaction.
  • Continuously review and refine operational workflows to reduce costs and improve service quality.
  • Work closely with the Software and Hardware Development teams to ensure alignment between operational needs and product capabilities.
  • Partner with the sales and marketing teams to support new product launches and promotional initiatives.
  • Ensure effective communication and coordination with other departments to drive company goals.
  • Manage the operational budget, including resource allocation and cost control.
  • Analyse financial and petty cash reports to drive cost-saving initiatives to Operations Department.
  • Develop and implement strategies for optimizing expenses without compromising service quality.
Skills & Competencies
  • Strong project management skills with the ability to prioritize and manage multiple initiatives.
  • Excellent leadership and people management skills.
  • Analytical mindset with a focus on data-driven decision-making.
  • Familiarity with fleet management or GPS tracking software.
Technical Skills
  • Proficiency in operational management software, CRM, ERP, and project management tools.
  • Strong understanding of KPI analysis and process improvement methodologies.
Soft Skills:
  • Strong problem-solving abilities and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced, dynamic environment.
Minimum Educational Qualification:
Bachelors degree in business administration, Engineering, or similar advanced degree.Minimum Experience:
05 YearsProven experience leading teams and managing cross-functional projects.

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Job Detail

  • Job Id
    JD1761594
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned