Job Description

Job Summary:

We are seeking an experienced Operations Manager to oversee key projects and client engagements within our electro-mechanical services. The role focuses on ensuring operational efficiency through effective management of service level agreements (SLAs), key performance indicators (KPIs), client satisfaction, and employee performance.

Key Responsibilities:

Project Mobilization Management: To Oversee the creation and execution of mobilization project plans, including risk and issue logs, action logs, and project meetings. o Facilitate regular project meetings and deliver progress reports to stakeholders, ensuring all updates are accurate and timely. o Coordinate and lead communications among the mobilization team, clients, and end users.

Client & Stakeholder Management: Act as the primary point of contact for clients, ensuring alignment with objectives and expectations. o Monitor SLAs and KPIs to meet or exceed the company's standards and client requirements.

Team Leadership & Employee Management:

Manage and oversee project and mobilization teams, providing guidance to drive productivity and alignment with project objectives. o Foster a positive work environment to promote employee engagement and development.

Project Execution & Standards Compliance :

Ensure mobilization projects are executed according to agreed methodologies, company processes, procedures, and quality standards.

Continuously monitor and update project plans, ensuring all tasks, milestones, and deliverables are on schedule and meet quality benchmarks.

Qualifications:

• Bachelor's degree in engineering, project management, or related field.
• 5+ years of experience in operations management, preferably within the electro-mechanical or facility management industry.
• Proven experience in managing SLAs, KPIs, and client relationships.
• Strong project management skills, including experience in planning, risk assessment, and issue management. o Excellent communication, problem-solving, and leadership abilities.

Preferred Skills:

oProficiency in project management software and reporting tools.

• Knowledge of industry standards and compliance requirements.
• Certification in Project Management (PMP or equivalent) is an advantage.

Job Types: Full-time, Permanent

Pay: AED13,500.00 - AED15,000.00 per month

Experience:

• Operations Manager: 5 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)