: Operations Manager - DubaiTitle: Operations ManagerReports to: Senior Operations Manager - AsiaLocation: Dubai, UAEAbout Nivoda:Nivoda is a B2B diamond and gemstones marketplace, offering a global platform for jewellery retailers to access diamond supplies at competitive prices. Our company is recognized for its seamless, efficient service and its commitment to helping businesses buy and sell diamonds profitably without inventory risks.Role Overview:The Operations Manager will oversee the day-to-day operations of the Dubai office. This includes everything from logistics to process improvement, managing staff, and ensuring the smooth flow of operations across departments. The ideal candidate will work closely with other teams to ensure efficiency and maintain high-quality standards.Key Responsibilities:Manage and develop the local Dubai office operations (15%)Lead and mentor junior staff (15%)Coordinate with other departments to ensure smooth office operations (10%)Monitor and optimize operational costs (10%)Oversee diamond collection and order fulfillment with local suppliers (5%)Negotiate with vendors when required (5%)Perform quality control on incoming and outgoing diamonds (5%)Handle all administrative tasks for the office (5%)Collaborate with the Senior Operations Manager to plan and execute short- and long-term goals (5%)Implement and continuously improve operational procedures (5%)Manage international logistics (4%)Including relevant filings on government portals for import and exportStrengthen relationships with suppliers and customers, focusing on trust and efficiency (4%)Support Customer Service with shipping and delivery queries (2%)Work closely with the Finance and Legal teams (3%)Support the Supply and Buy-Side teams in expanding local business (2%)Serve as the local AML (Anti-Money Laundering) Officer (1%)Required Skills & Experience:3+ years of experience in international shipping3+ years in the diamond industryKnowledge of Dubai Customs, VAT related processesExcellent communication skillsStrong attention to detailProven track record of handling valuable goodsHigh integrity, professionalism, and honestyAbility to work in a fast-paced, growing environmentPerks & Benefits:Opportunity to grow within a fast-growing companyPotential for a Lead role as the team expandsSignificant responsibility and influence in shaping the company culture

Nivoda