JOB TITLE
Operations Manager | Holding | Group Audit & Advisory ServicesROLE SUMMARY
The Operations Manager is accountable for managing one or more project(s) or a portfolio of Quality Assurance & Improvement Program. The incumbent will be also responsible for internal team coordination, external communications, budget management, and various operational activities to facilitate efficient workflow and enhance team productivity.ROLE PROFILE

• Manage the day-to-day operations and administration of GA&AS.
• Provide Input for the Quality Assurance and Improvement Plan.
• Participate in the budget planning exercise annually.
• Assist in the preparation of accurate and timely functional statements and reports to meet corporate and functional requirements, policies, and standards.
• Manage the onboarding and offboarding of external service providers as well as collaboration with other departments on the matter, as needed.
• Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events) in coordination with Quality Assurance.
• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
• Work closely with the Quality Assurance team to identify areas of learning across the GA&AS team, design the annual learning initiatives, plan, and execute through the year.

REQUIREMENTS

• Bachelors degree in business administration or related field preferred.
• 8+ years of professional experience in a relevant discipline; project manager, operations manager, or office manager preferably in a corporate environment.
• Analytical Thinking, Client Service/Customer Care, Coordinating, Decision Making, Innovative Thinking, Organizational Awareness, Planning & Organizing, Presentation Skills, Tenacity.
• Ability to work cross functionally and manage multiple inputs from different teams into a single deliverable.
• Attention to detail and accuracy in all tasks, including data entry and record-keeping.
• Ability to maintain confidentiality and exercise discretion in handling sensitive information.

Majid Al Futtaim