Job Description

Job Summary:

We are seeking an experienced and dynamic Operations Manager to lead and oversee the daily operations of our Food & Beverage business. As an Operations Manager, you will play a crucial role in ensuring the smooth functioning of all aspects of the company. Your leadership, organizational, and problem-solving skills will be instrumental in delivering exceptional service, optimizing efficiency, and driving overall business growth.

Responsibilities:

• Oversee the day-to-day operations of the company, including restaurants, cafes, or any other F&B outlets.
• Develop and implement standard operating procedures (SOPs) to maintain consistency and quality in service, food preparation, and customer experience.
• Ensure compliance with health and safety regulations, hygiene standards, and relevant legal requirements.
• Manage and coordinate staffing needs, including recruitment, training, scheduling, and performance evaluations for the F&B team.
• Work closely with the kitchen staff and chefs to maintain food quality, menu innovation, and cost-effective inventory management.
• Monitor and analyze key performance indicators (KPIs) such as sales, expenses, and customer feedback to identify areas for improvement and develop strategies for enhancing business performance.
• Collaborate with the marketing team to plan and execute promotions, events, and marketing initiatives to attract and retain customers.
• Maintain effective communication with suppliers, vendors, and service providers to ensure timely deliveries and negotiate favorable terms.
• Handle customer complaints and concerns promptly and professionally, seeking resolutions that enhance customer satisfaction and loyalty.
• Conduct regular inspections and quality checks to uphold the overall ambiance, cleanliness, and aesthetics of the F&B establishment.
• Manage financial aspects of the F&B operations, including budgeting, cost control, and revenue optimization.

Stay abreast of industry trends, competition, and market dynamics, adapting strategies as needed to stay ahead in the F&B sector

Requirements:

• Proven work experience as an Operations Manager or in a similar managerial role within the Food & Beverage industry.
• In-depth knowledge of F&B operations, including restaurant management, kitchen operations, and customer service best practices.
• Strong leadership and decision-making abilities with a track record of motivating and managing diverse teams.
• Excellent organizational and multitasking skills to handle various aspects of the business simultaneously.
• Proficient in financial analysis, budgeting, and cost management to drive profitability.
• Exceptional communication and interpersonal skills to collaborate effectively with staff, customers, and stakeholders.
• Flexibility to work long hours, weekends, and holidays based on business demands.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field proffered.

Job Type: Full-time

Pay: AED6,000.00 - AED10,000.00 per month

Experience:

• Food and Beverage: 3 years (Required)

Language:

• Arabic (Required)