Job Description

Job Summary:

The Operations Manager plays a critical role in overseeing and managing the operational aspects of a digital printing company. They are responsible for ensuring smooth operations, addressing challenges, implementing strategies for growth and development, and optimizing efficiency. The Operations Manager should have strong problem-solving skills, decision-making abilities, and the ability to lead and develop a high-performing team. Responsibilities: Problem-solving: Identify and address obstacles and challenges that arise during operations, including issues related to employees, interdepartmental coordination, and B2B customer satisfaction. Ensure quality assurance measures are in place to meet customer demands and expectations. Implement pricing strategies and track sales, including purchase orders, to maintain control and accuracy. Inventory Management: Establish and maintain strict control over inventory, tracking both incoming and outgoing materials. Monitor and report any instances of waste, investigating the causes and implementing corrective actions. Collaborate with the development team to address machine-related issues impacting inventory control. Decision Making: Make timely and informed decisions to address operational issues, ensuring minimal delays. Utilize field experience and expertise to determine the best course of action for resolving challenges. Team Structure and Development: Recruit and hire qualified personnel to build a competent and reliable team. Foster a culture of continuous improvement and multitasking abilities among team members. Provide training and development opportunities to enhance the team's skills and effectiveness. Development: Identify and implement strategies for company growth and development, such as expanding sales channels, upgrading machinery, and improving product offerings. Analyze existing data to make informed decisions regarding product development, cost management, and overseas sourcing. Explore opportunities to open new branches and expand the company's presence. Reporting: Prepare comprehensive and professional reports on a daily and monthly basis. Communicate key insights and recommendations to management for continuous improvement. Branch Work Distribution: Establish clear structures and responsibilities for employees within branches. Promote cross-training to ensure flexibility and self-sufficiency among employees. Emphasize the importance of teamwork, self-improvement, and taking ownership of responsibilities. Setting Targets: Collaborate with the team to set realistic and measurable targets for ranches. Provide guidance and support to ensure teams are focused on achieving their assigned targets. Monitor progress and provide necessary adjustments to achieve desired outcomes. Off-Season Planning: Develop a clear plan for the off-season period, including cost control and targeted sales strategies. Identify specific products or services that can be promoted during the off-season to increase sales. Qualifications and Skills: Bachelor's degree in Business Administration, Operations Management, or a related field. Proven experience in operations management, preferably in the digital printing industry. Strong problem-solving and decision-making skills. Excellent leadership and team-building abilities. Analytical mindset and the ability to interpret data. Effective communication and reporting skills. Knowledge of inventory management principles. Familiarity with industry-specific software and tools. Ability to thrive in a fast-paced and dynamic environment. Machines required to have a background with: