Job Description

Position:Operations Manager

: Currently, we are looking for an Operations Manager who will serve as a key point of contact for internal and external affairs concerning the smooth and effective functioning of a specific department within the BSC. Furthermore, this role is accountable for assisting the local management and external stakeholders in devising, implementing, and overseeing strategies to enhance the quality of services delivered by their department.

The Operations Manager is expected to collaborate efficiently with multiple business units, acknowledging and understanding the unique business requirements and processes of each unit.

The Operations Manager orchestrates the efforts of Team Leaders by harmonizing their processes, streamlining operations, and fostering the sharing of best practices to achieve internal coherence. Moreover, the Operations Manager aids Team Leaders in areas such as recruitment, training, and managing the professional and career development of employees within their departments.

WHAT YOU WILL DO:

Manage implementation, monitoring and reporting of agreed processes, including but not limited to: incidents, issues, compliance, quality, changes, KPI (Key Performance Indicators), risk management.

Support BSC Manager by delivering and cascading business objectives to the teams, as well as by suggesting new strategies to improve quality of services .

Monitor productivity and provide reporting of activities and performances within the different teams.

Support Team Leaders in managing operational issues within their teams.

Act as a main contact point for internal and external relations of the relevant department, cooperating with different supporting functions, such as IT and HR depts.

Build and maintain strong and effective business relationships with stakeholders and customers.

Ensure compliance to defined procedures in terms of quality and safety - according to agreed SLA's (Service Level Agreement).

Manage changes minimizing the risk of ineffectiveness.

Act as first point of escalation and resolution management.

Oversee the assigned department and contribute to company's growth.

Develop Team Leaders by providing individual coaching and enabling them by assigning tasks in line with their career aspirations.

REQUIREMENTS:

Demonstrated ability to lead teams effectively towards achieving common objectives.

Experience in leading projects and knowledge of process management methodologies.

Experience in transition management.

Fluency in business communication in English, both written and oral.

Capacity to rapidly learn and adapt to new concepts and technologies.

Proven proficiency in offering guidance, instruction, and facilitating the training and development of team members.

Ability to provide comprehensive support across all vendor teams within the business as necessary.

Commitment to adhering to established policies, procedures, and guidelines.

Strong self-motivation and dedication to diligent work ethic

COMPETENCIES & SKILLS:

Ability to think strategically.

Decision-making skills.

Perfect organizational and time management skills, ability to meet deadlines.

Proactiveness & Independence.

Exceptional communication skills both written and verbal.

Attention to details.

Ability to work under time pressure.

Problem-solving and can-do attitude.

WHAT WE OFFER:

Permanent contract.

Social advantage: CNSS, CIMR, Health insurance.

Working within an international organization, recognized worldwide in its sector.

Friendly work atmosphere and a supportive work-life balance.

Join our team today and take the next step in your professional journey with us. We look forward to receiving your application!

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Sales

R222328