Job Description

Job Title:

Operations Executive

Company:

SOS Computer Technology

Location:

Dubai, UAE

Job Type:

Full-Time

About SOS Computer Technology:

SOS Computer Technology is a leading provider of innovative IT solutions and services, specializing in AV, IT, ICT, ELV & Edtech Solutions. We are committed to delivering exceptional value to our clients through cutting-edge technology and efficient operational processes.

Job Summary:

The Operations Executive/Supervisor at SOS Computer Technology will play a critical role in ensuring the smooth and efficient functioning of day-to-day operations. This position requires a proactive individual with strong organizational, analytical, and communication skills. The Operations Executive will work closely with various departments to streamline processes, improve operational efficiency, and support the company's growth objectives.

Key Responsibilities:

Operational Management:

Oversee and manage daily operational activities to ensure efficiency and productivity. Monitor and optimize workflows, processes, and systems to improve operational performance. Ensure compliance with company policies, procedures, and industry regulations.

Coordination and Communication:

Act as a liaison between different departments (e.g., IT, sales, customer support, finance) to ensure seamless communication and collaboration. Coordinate with external vendors, suppliers, and partners to ensure timely delivery of services and products. Prepare and present regular reports on operational performance to senior management.

Process Improvement:

Identify areas for improvement in operational processes and implement effective solutions. Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality. Leverage technology and tools to automate and streamline operations.

Project Management:

Assist in planning, executing, and monitoring operational projects to ensure they are completed on time and within budget. Track project progress, identify risks, and implement mitigation strategies.

Customer and Client Support:

Ensure high levels of customer satisfaction by addressing operational issues and resolving client concerns promptly. Collaborate with the customer support team to improve service delivery and response times.

Resource Management:

Manage inventory, equipment, and other resources to ensure optimal utilization. Assist in budgeting and cost control activities to maintain operational efficiency.

Team Support:

Provide guidance and support to team members to ensure alignment with operational goals. Foster a positive and collaborative work environment.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, IT, or a related field. Proven experience (2+ years) in operations management, preferably in the IT or technology sector. Strong understanding of operational processes, project management, and workflow optimization. Excellent organizational, multitasking, and problem-solving skills. Proficiency in using operational tools and software (e.g., ERP systems, project management tools). Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Knowledge of IT industry trends and best practices is a plus. Valid UAE Driving license mandatory

Key Competencies:

Attention to detail and accuracy. Analytical thinking and decision-making. Leadership and team collaboration. Adaptability and willingness to learn. Customer-focused mindset.

What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and innovative work environment. The chance to work with a talented and passionate team.
Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:

UAE Driving License (Preferred)
Willingness to travel:

* 100% (Preferred)