Job Description

Job Overview:

We are seeking a detail-oriented and proactive Operations Executive to join our gifting business. This role will involve handling day-to-day operational tasks, including receiving orders, preparing packaging, managing inventory, and ensuring smooth logistics for timely deliveries. The ideal candidate should have hands-on experience in arranging gifts such as flower bouquets and chocolate packaging, as well as coordinating shipments and logistics.

Key Responsibilities:

Order Management:

• Receive, review, and process customer orders promptly.
• Ensure orders are fulfilled accurately and in a timely manner.

Packaging and Presentation:

• Prepare and package gift items such as flowers, chocolates, and personalized gifts with high attention to detail.
• Ensure packaging standards are met to maintain brand quality.

Inventory Management:

• Monitor stock levels of gift items, packaging materials, and other supplies.
• Coordinate with suppliers to replenish stock when necessary.

Coordination of Logistics and Shipments:

• Organize and coordinate with logistics partners for smooth and on-time deliveries.
• Track shipments and resolve any delivery-related issues.

Quality Control:

• Conduct quality checks to ensure all gifts are prepared as per customer specifications.
• Identify and resolve any discrepancies in orders.

Supplier & Vendor Relations:

• Work closely with suppliers for procurement of flowers, chocolates, and other gift items.
• Build strong relationships with logistics providers and couriers to ensure reliable service.

Customer Support:

• Assist in addressing customer inquiries related to orders, shipments, and product availability.

Process Improvement:

• Continuously look for ways to optimize packaging, storage, and delivery processes to enhance efficiency and reduce costs.

Qualifications:

• Proven experience in operations, logistics, or a similar role within the gifting, retail, or hospitality industry.
• Hands-on experience in packaging and arranging gifts (flowers, chocolates, etc.) is a must.
• Strong organizational skills with the ability to multitask and manage time effectively.
• Proficiency in using inventory management software or logistics platforms.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced environment and meet deadlines.

Preferred Skills:

• Familiarity with flower arrangement and chocolate packaging.
• Experience in working with logistics providers and couriers.
• Knowledge of e-commerce operations would be a plus.

Why Join Us?

• Be part of a creative and dynamic team in a growing business.
• Opportunity to work with premium gifting items and develop your skills.
• Competitive salary and benefits package.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month