Job Description

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.


Role Purpose




The position is mainly responsible to effectively Administer the day to day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.




•Role Details •


• Administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.


• Maintain relations with relevant authorities (Local Emergency services including Police, Civil Defence and Fire & Paramedic Services) to receive the right support on a continuous basis.


• Inspect the property on a regular basis, paying particular attention to cleanliness, preventive maintenance, health and safety, fire and safety, security, and parking. Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.


• Estimation, preparation and control of Capex and Operating budgets, establish priority-based budget and effective utilization to maintain timeline. Monitor cash flow management.


• Audits relating to FM, Fire, Health and Safety, Security and Internal Audits are carried out while to ensuring audit recommendations are implemented within specified timelines.


• To ensure all related property inspections are carried out, submits reports, and implement remedial measures in a timely way.


• Management of hard and soft services contracts in terms of budgeting, scheduling, effective utilization of manpower, Inspections, reports and regular communication with the contractor to ensure that the mall's standards, KPI's, SLAs are met.


• Knowledge of managing small scale in-house projects


• Handling of tenant related issues and customer complaints and provide resolution in timely manner


• Keep tracker of incident, accidents, damages and liaison with property insurer for further process and claims