The purpose of this position is to develop strategy and exercise effective leadership in the planning, development, and management of the Keolis-MHI Dubai Metro Operations Department and the Dubai Tram Operations established to deliver Dubai Metro, Dubai Tram O&M services contract to the Dubai Government and provide professional support and advice to other transport contracts as required. The position includes achievement of contractual and internal targets for safety, operations, service reliability, achievement of customer service standards, supervision of maintenance contractors, kiosks, vendors working at stations, depot and headquarter buildings.KEY RESPONSIBILITIES:\xe2\x97\x8f Manage the Operations Department to ensure outputs delivered are to an appropriate standard on time and within the allocated budget.\xe2\x97\x8f Develop the Operations Department and coordinate resources including hiring and management of qualified operations managers, control room operators, planners, and front line staff.
\xe2\x97\x8f Oversee all functions of the Operations Department and be responsible for the day to day operations of the Dubai Metro and Dubai Tram.
\xe2\x97\x8f Effectively manage the processes and resources to enable requirements of the Dubai Metro and Dubai Tram passengers to be met, e.g. service frequency, punctuality, cleanliness and provision of information.
\xe2\x97\x8f Restore and recover services affected by operational incidents, bad weather, staff shortages or equipment failure, and be a focal point in incident management and liaise with the emergency services and agencies for assistance.
\xe2\x97\x8f Lead and participate in updating the standard operating procedures and work instructions due to changes in customer\'s requirements, legislation, work process and methods and etc.
\xe2\x97\x8f Provide strategic direction, planning, and managing the development and implementation of policies, procedures and work instructions for aligning department\'s operations to the committed performance targets and achieving year-over-year cost reductions while improving operations efficiency and performance.\xe2\x97\x8f Provide direction to subordinate managers regarding for the resolution of complex issues, compliance issues and potential problems related to operations.
\xe2\x97\x8f To assign the Head of Operations as his deputy, to act on his behalf during his absence.\xe2\x97\x8f Ensures that Line Managers take ownership for the competence of their teams.
\xe2\x97\x8f Review con-conformances raised against the department regularly and assign resource to close out overdue Non-Conformances (NCs) within agreed timescales.
\xe2\x97\x8f Lead, manage and motivate the team, including coaching departmental Managers and contract Managers.
\xe2\x97\x8f Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans.
\xe2\x97\x8f Ensures the performance review process within their departments is managed consistently and effectively and provides advice and guidance to Line Managers in dealing with difficult situations.
\xe2\x97\x8f Own departmental succession and development plans.\xe2\x97\x8f Ensure that their teams understand how they contribute to departmental and organisational goals.\xe2\x97\x8f Comply with all Keolis-MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures.
\xe2\x97\x8f Perform and carry out other duties as instructed / directed by the Managing Director.
\xe2\x97\x8f Technical, Financial and People Accountabilities.
\xe2\x97\x8f Meeting the Key Performance Indicators according to the targets agreed with the Managing Director in the areas of: Management of the client and contractor interface, Delivery of study reports on time, Preparations for launch of service.
\xe2\x97\x8f Manage the Operations Department to ensure outputs delivered are to an appropriate standard on time and within the allocated budget.KNOWLEDGE REQUIRED:\xe2\x97\x8f Thorough understanding of all aspects of safety issues related to railway operations.\xe2\x97\x8f Good understanding of the rail systems basics such as driverless trains, Tram operations, moving block signaling systems, 3rd rail power supply distribution, platform screen doors, automatic gates and fare collection, track and crossovers, control and communication systems and E&M systems, their functions and operations.\xe2\x97\x8f Working knowledge of train scheduling, train utilisation, train crew roster, control centre operations, station operations, train operations and depot operations.KEY SKILLS:\xe2\x97\x8f Must be a skilled manager in communicating, motivating and developing staff.\xe2\x97\x8f Must be politically incisive in communicating effectively with government agencies, board members, media/press, contractors and staff.
\xe2\x97\x8f Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.
\xe2\x97\x8f Excellent analytical reasoning ability and capable of making decisions on complex matters.
\xe2\x97\x8f Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets.EXPERIENCE:\xe2\x97\x8f Minimum 7 years, preferably 10 years of general operations management experience.\xe2\x97\x8f 5 years of specific operations management experience within the rail industry.EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS:\xe2\x97\x8f Ideally a degree holder in relevant engineering, transport planning or related discipline.

Keolis