The purpose of this position is to develop strategy and exercise effective leadership in the planning, development, and management of the Keolis-MHI Dubai Metro Operations Department and the Dubai Tram Operations established to deliver Dubai Metro, Dubai Tram O&M services contract to the Dubai Government and provide professional support and advice to other transport contracts as required. The position includes achievement of contractual and internal targets for safety, operations, service reliability, achievement of customer service standards, supervision of maintenance contractors, kiosks, vendors working at stations, depot and headquarter buildings.KEY RESPONSIBILITIES: Manage the Operations Department to ensure outputs delivered are to an appropriate standard on time and within the allocated budget. Develop the Operations Department and coordinate resources including hiring and management of qualified operations managers, control room operators, planners, and front line staff.
Oversee all functions of the Operations Department and be responsible for the day to day operations of the Dubai Metro and Dubai Tram.
Effectively manage the processes and resources to enable requirements of the Dubai Metro and Dubai Tram passengers to be met, e.g. service frequency, punctuality, cleanliness and provision of information.
Restore and recover services affected by operational incidents, bad weather, staff shortages or equipment failure, and be a focal point in incident management and liaise with the emergency services and agencies for assistance.
Lead and participate in updating the standard operating procedures and work instructions due to changes in customer's requirements, legislation, work process and methods and etc.
Provide strategic direction, planning, and managing the development and implementation of policies, procedures and work instructions for aligning department's operations to the committed performance targets and achieving year-over-year cost reductions while improving operations efficiency and performance. Provide direction to subordinate managers regarding for the resolution of complex issues, compliance issues and potential problems related to operations.
To assign the Head of Operations as his deputy, to act on his behalf during his absence. Ensures that Line Managers take ownership for the competence of their teams.
Review con-conformances raised against the department regularly and assign resource to close out overdue Non-Conformances (NCs) within agreed timescales.
Lead, manage and motivate the team, including coaching departmental Managers and contract Managers.
Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans.
Ensures the performance review process within their departments is managed consistently and effectively and provides advice and guidance to Line Managers in dealing with difficult situations.
Own departmental succession and development plans. Ensure that their teams understand how they contribute to departmental and organisational goals. Comply with all Keolis-MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures.
Perform and carry out other duties as instructed / directed by the Managing Director.
Technical, Financial and People Accountabilities.
Meeting the Key Performance Indicators according to the targets agreed with the Managing Director in the areas of: Management of the client and contractor interface, Delivery of study reports on time, Preparations for launch of service.
Manage the Operations Department to ensure outputs delivered are to an appropriate standard on time and within the allocated budget.KNOWLEDGE REQUIRED: Thorough understanding of all aspects of safety issues related to railway operations. Good understanding of the rail systems basics such as driverless trains, Tram operations, moving block signaling systems, 3rd rail power supply distribution, platform screen doors, automatic gates and fare collection, track and crossovers, control and communication systems and E&M systems, their functions and operations. Working knowledge of train scheduling, train utilisation, train crew roster, control centre operations, station operations, train operations and depot operations.KEY SKILLS: Must be a skilled manager in communicating, motivating and developing staff. Must be politically incisive in communicating effectively with government agencies, board members, media/press, contractors and staff.
Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.
Excellent analytical reasoning ability and capable of making decisions on complex matters.
Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets.EXPERIENCE: Minimum 7 years, preferably 10 years of general operations management experience. 5 years of specific operations management experience within the rail industry.EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS: Ideally a degree holder in relevant engineering, transport planning or related discipline.

Keolis