Job Description

The Operations Coordinator in a Tele Sales Team ensures the smooth functioning of sales operations, supports the telesales representatives, and optimizes workflows to enhance efficiency and productivity.

Key Responsibilities:

1. Sales Support & Process Coordination

Manage and distribute leads to telesales representatives. Track and follow up on sales calls, ensuring proper documentation. Maintain and update system with accurate customer data.
2. Team Monitoring & Performance Tracking

Monitor telesales calls for quality and compliance. Track key performance indicators (KPIs) like , conversion rates, and sales revenue. Generate daily, weekly, and monthly sales performance reports.
3. Process Optimization & Compliance

Streamline telesales workflows to improve efficiency. Ensure adherence to company policies, legal regulations, and data privacy laws. Identify operational bottlenecks and propose solutions.
4. Customer & Vendor Management

Handle escalated customer issues and ensure timely resolution. Coordinate with marketing teams for campaign alignment. Manage relationships with third-party vendors, if applicable (e.g., dialer software providers).
5. Administrative & Logistic Support

Maintain telesales team schedules and shift rosters. Oversee database hygiene by regularly cleaning and updating customer records. Assist in training new telesales agents with operational guidelines.
Skills & Qualifications:

Strong knowledge of CRM and call center software. Excellent organizational and multitasking abilities. Analytical mindset with strong attention to detail. Good communication and teamwork skills. Experience in telesales operations, administration, or a similar role.
Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

Sales Coordination: 2 years (Required)
Location:

Dubai (Required)
Application Deadline: 15/03/2025