Job Description

Job Title: Operations and HR Manager

Location: Abu Dhabi
Department: Operations & Human Resources
Reports to: CEO/Director of Operations/HR Director
Job Type: Full-Time

Job Summary:

The Operations and HR Manager will be responsible for overseeing and managing both the day-to-day operations of the company's logistics functions and handling human resources tasks such as recruitment, training, and employee welfare. This role requires a proactive and versatile leader with a strong understanding of logistics operations, HR best practices, and the ability to work cross-functionally to improve operational efficiency and employee satisfaction.

Key Responsibilities: Operations Management:

• Oversee daily logistics operations, ensuring timely, cost-effective, and high-quality service delivery to clients.
• Coordinate the transportation, warehousing, and inventory management functions.
• Manage relationships with suppliers, clients, and third-party vendors.
• Implement and monitor key performance indicators (KPIs) to assess operational efficiency.
• Develop and implement strategies to optimize logistics processes, reduce costs, and enhance service delivery.
• Ensure compliance with industry regulations, safety standards, and company policies.
• Troubleshoot and resolve operational issues as they arise, making recommendations for process improvements.

HR Management:

• Lead recruitment, onboarding, and training efforts for new hires, ensuring the team has the skills and knowledge to succeed in their roles.
• Develop and implement employee development programs to ensure continued growth and retention.
• Manage performance appraisals, employee relations, and conflict resolution.
• Monitor and maintain HR records, ensuring compliance with labor laws and regulations.
• Develop and enforce company policies related to employee conduct, attendance, and safety.
• Ensure employee well-being by implementing initiatives for a positive work culture and work-life balance.

Experience :

• Minimum of 5 years of experience in operations and HR management, preferably within the logistics or supply chain industry.
• Proven track record in managing both operations and human resources functions in a fast-paced environment.
• Strong knowledge of logistics management processes, including warehousing, transportation, and inventory management.
• Experience with HR processes including recruitment, employee relations, performance management, and compliance.

Skills :

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient in HR software and logistics management tools.
• Knowledge of labor laws and industry-specific regulations.
• Ability to foster a positive workplace culture and ensure employee engagement.

Key Competencies:

• Strong organizational and multitasking skills.
• Strategic thinking and the ability to improve operational processes.
• Conflict resolution and negotiation skills.
• Ability to work well under pressure and meet deadlines.
• Commitment to continuous improvement in both HR and operations.

Job Type: Full-time