dnata Catering and Retail is one of the worlds leading inflight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers experience.As an Operational Performance & Planning Manager, you will support the big transformation in Operational Performance Journey to deliver the MTP and budget goals; you will identify, develop, implement and review business process improvements across assigned business areas, to achieve strategic and operational objectives through effective delivery of Key Performance Indicators (KPIs) and through efficiency projects as required.In this role, you will

• Review, develop and deliver business improvement process to align with industry best practice to enhance the operational effectiveness and measure the success by a data driven approach and measure the success by a data driven approach.
• Explore avenues of cost control, improvement in efficiency and an increase in productivity across operational areas of the business whilst providing evidence based research to support initiative proposals to higher management.
• Be responsible for the identification and the relevant action of cross-departmental, strategic and productivity improvements including but not limited to resource and equipment planning, financial analysis, long-term planning, and other related issues.
• Drive innovative solutions through the business improvement program by planning, coordinating and monitoring initiatives within the business. Stay up-to-date of new developments in business process improvement methodology and best practices in the industry.
• Collaborate with Service Delivery leadership team on process improvement opportunities, providing operational and strategic business and planning workshops to impart process improvement techniques and to ensure improvement action plans are followed.
• Maintain, update and monitor project plans, accounting for changing requirements from the business. Be responsible for the completion of financially sound business cases and recommendations based on project proposals.
• Develop an understanding of the business process for the various functional business areas and provide direction, and support to the teams created within the business unit to tangibly deliver business improvement initiatives.
• Be accountable for providing support to management in discussion with with liaison of key stakeholders for the corporate initiatives, and in sharing learnings, maintain networks and exchanging information regarding the cost saving strategies being deployed within the business.
• Review and revise business processes, to clearly reflect any new working methods; Influence and interact with process owners, department heads and corporate functions to effectively implement redesigned processes, and make recommendations for long and/or short-term benefits.
• Conduct project/process audits to ensure the identified changes have been effectively implemented; Ensure benefits for every improvement programs are fully maximized and that all business improvement objectives are achieved in relation to financial and qualitative deliverables.
• Support dnata catering & retail global businesses with the change management process in order to ensure a smooth and timely implementation of all change related initiatives.

To be considered for the role, you must meet the below requirements

• Bachelor's degree and 8+ years experience in In-Flight Service / In-flight Administration / Project Management
• Prior experience with Catering & Retail projects
• Travel requirement up to 40-60% of time globally (for Catering & Retail)
• Solid knowledge of business improvement / processes
• Demonstrated Project Management Skills and the ability to manage programs, projects, orders, activities or systems
• Demonstrated process improvement roles / experience

At dnata, part of Emirates Group, were committed to providing our employees with opportunities to grow and develop in their careers. So if youre looking for a challenging and rewarding opportunity, apply today and join our team!Recruitment Process and Timelinednata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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