Operation & Services Officer

Abu Dhabi, United Arab Emirates

Job Description

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Operation & Services Officer - Floater


Role: Operations & Service Officer - Floater
Location: Abu Dhabi

Role Purpose:

Handling the branch operations - Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.

Key Accountabilities of the role
  • Cash Vault - Dual control of branch Vault
  • Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
  • Managing branch cash as per cash holding limit
  • Process & balance daily inward and outward clearing transactions
  • Reconciliation and review of errors in teller transactions
  • Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff
  • Ensure that all customers transactions as per ADIB policies and procedures
  • Sign on behalf of the bank as per the assigned limit
  • Control and supervision of operations work processes for compliance with ADIB\'s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating
  • Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities
  • Facilitating and implementing work process improvements
  • Interact with customers for sale of ADIB\'s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
  • Monitor the sales performance of CROs
  • Generation of new business via out marketing calls and in- branch contacts through "Open door policy" in meeting customers
  • Setting and monitoring sales plans for the branch and sales staff as per forecast
  • Coaching of all sales staff to increase sales productivity and cross selling
  • Monitor branch service standards for customer satisfaction
  • Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
    Getting ad-hoc customer feedback
  • Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement
  • Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
  • Maintain staff morale and relationship
  • Observe, coach /train and counsel staff towards expected behaviors
  • Identify training developments needs for staff and ensure that these are met as per schedules

Specialist Skills / Technical Knowledge Required for this role:
  • Knowledge of products and services offered by ADIB
  • Knowledge of branch operations and back office functions
  • Knowledge of ADIB policies and systems
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Computer skills
  • Communication and presentation skills- both Written and Oral (In English)
Job ID 300002150156442

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Job Detail

  • Job Id
    JD1664944
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned